Job summary
- Main area
- Imaging Administration
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 289-CS-132
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Chelsea & Westminster Hospital
- Town
- London
- Salary
- £33,094 - £36,195 per annum incl. HCAS
- Salary period
- Yearly
- Closing
- 24/08/2025 23:59
Employer heading
Senior Patient Administrator
NHS AfC: Band 4
Job overview
This position is to work closely with the Imaging Administration Manager to ensure the smooth operation of the department, maintaining high standards of patient care, and supporting administrative staff. The administrator will work closely with Superintendents, Radiographers, and patients, utilising excellent time management, organisational, and communication skills. They will deputise for the Imaging Manager, where and when required and will carry out appraisals for more junior members of staff.
Main duties of the job
The responsibilities will include training and supervision of junior staff, to ensure that work objectives are being met on a day-to-day basis. They will be regarded as a key member of the imaging team. The role involves managing patient data, booking appointments and managing the diary to support modalities, handling inquiries including transport assistance, and ensuring that the clinical diary (Soliton) and records are up-to-date.
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."
If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Detailed job description and main responsibilities
• To demonstrate strong leadership skills and to perform management duties to a high standard.
• To undertake all administrative duties efficiently and to a high standard.
• To ensure that patients receive a high standard of care.
• Deputise for the Imaging Team Leader, where and when required.
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff in accordance with data protection and information governance policies.
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters.
• Carrying out appraisals for more junior members of staff.
• Ensure all procedures are followed re data capture for service specific outcomes.
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
• Provide support for managing of diary building for patient appointments.
Person specification
application form
Essential criteria
- Responsive to patients and staff
- Determined to develop
- Responsive to patients and staff
- Vocational Level 3 or equivalent experience. Good general education, including numeracy and literacy skills
- Previous experience in an administrative role
- Demonstrable experience of working in an administrative role within a busy environment
- Proven acumen for approaching all situations with an open mind and ‘can-do’ attitude
- Able to work professionally with staff and patients
- Ability to plan and prioritise work
Desirable criteria
- Knowledge of medical terminology
- NHS Experience in Admin
- Willingness to extend role
- Proven ability to deputise for more senior members of the Imaging team
- Able to apply use of IT to principles of patient confidentiality
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sinead Bowditch
- Job title
- Imaging Administration Manager
- Email address
- [email protected]
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