Job overview

We are looking for an inspiring leader to join the Planned Care divisional management team, across both the Chelsea & West Middlesex hospital sites. This is an operational role that will involve leading a number of different specialities - including ENT & Vascular.

The post holder needs to have a track record of managing and leading teams in a complex and changing environment, a strong sense of initiative and ability to work independently and as a valued member of a team.

We are looking for a professional and highly effective communicator who is able to work well with clinical colleagues and patients.

Experience of RTT and cancer performance management is essential. 

Main duties of the job

The Junior Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will provide operational management support working closely with the Deputy General Manager, General Manager, Service Directors and broader leadership group.

The Junior Service Manager will have overall responsibility for performance management (cancer and RTT) of the specialities. This will require effective collaboration with corporate admin teams, medics, nurses and other interdependent departments. The Junior Service Manager will work closely and in partnership with other members of the Directorate’s management team, in particular, Service Directors, Consultants, Lead Nurses, Deputy General Manager, General Manager, Matron/Clinical Managers and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators. 

The Junior Service Manager will be responsible for project managing a number of identified innovation projects and service improvement initiatives in Planned Care.

The Junior Service Manager will ensure that line management of staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.

Working for our organisation

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites.