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Job summary

Main area
Administration Services
Grade
Apprenticeships: Apprenticeship
Contract
Apprenticeship: 18 months
Hours
Full time - 37.5 hours per week
Job ref
363-CH5175036-D
Employer
East London NHS Foundation Trust
Employer type
NHS
Site
Donald Winnicott Centre
Town
London
Salary
£18,145.76 per annum
Salary period
Yearly
Closing
09/07/2025 23:59

Employer heading

East London NHS Foundation Trust logo

Apprentice Receptionist- C&H Specialist Psychotherapy Service

Apprenticeships: Apprenticeship

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

Launch your career in East London NHS Foundation Trust! Join our team as an apprentice and gain hands-on experience while learning valuable skills. Apprenticeships are a great way to earn while you learn. If successful for this post, you will be in a paid job gaining valuable industry workplace experience whilst completing a nationally recognised qualification.

Here at ELFT we're offering a fantastic opportunity for growth and development as an Apprentice Receptionist completing a Customer Services Level 2 apprenticeship in the City and Hackney Specialist Psychotherapy Service.

This apprentice will provide receptionist/administrative support to the Service, ensuring efficient and smooth running of the reception. Work closely with colleagues with a number of services to provide an efficient and responsive administrative service. Be responsible for maintaining reception area is run professionally and efficiently to maintain smooth running of the services.

Main duties of the job

To be the first point of contact within a busy environment and welcome all in a professional and friendly manner. The post holder is responsible for a range of reception and administrative duties and functions within the wider team and ensures that they are carried out efficiently, effectively and up to a high standard.

To work alongside and to cover, when appropriate, other administration staff across several locations in some instances.

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Detailed job description and main responsibilities

Kindly refer to the job description and person specification that is attached to the vacancy profile.

Person specification

Qualifications and skills

Essential criteria
  • Good standard of Written and Spoken English
  • Basic IT skills including Microsoft Office
Desirable criteria
  • English & Maths GCSE or equivalent functional skills
  • Computer Literacy including word processing and data entry

Experience

Essential criteria
  • Working in a team or as part of an administrative team
  • Good communication Skills
Desirable criteria
  • Experience with making telephone calls and other forms of communication
  • Experience of working in an office environment and routine office administration including reception duties.

Employer certification / accreditation badges

Capital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveHSJ Best places to workArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Abiola Sobodu
Job title
SPS Lead Administrator
Email address
[email protected]
Telephone number
0208 510 2900
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