Job summary
- Main area
- Administration Services
- Grade
- Apprenticeships: Apprenticeship
- Contract
- Apprenticeship: 18 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 363-CH5175036-D
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- MHCOP Community Mental Health Team
- Town
- London
- Salary
- £18,145.76 per annum
- Salary period
- Yearly
- Closing
- 24/10/2025 23:59
Employer heading
Apprentice Receptionist- Community Mental Health Team For Older People
Apprenticeships: Apprenticeship
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
Here at ELFT we're offering a fantastic opportunity for growth and development as an Apprentice Receptionist completing a Customer Services Level 2 apprenticeship in the Community Mental Health Team for Older People gaining hands-on experience while learning valuable skills.
This apprentice will provide receptionist/administrative support to the Service, ensuring efficient and smooth running of the reception. Work closely with colleagues with a number of services to provide an efficient and responsive administrative service. Be responsible for maintaining reception area is run professionally and efficiently to maintain smooth running of the services.
Eligibility requirements
Potential apprentices must be 16 years old or above (there is no upper age limit).
You must not have prior learning in the same subject that you wish to do an apprenticeship in.
You must have been living in the UK for the last 3 years.
If you are on a Visa, you must have a valid visa that covers the length of the apprenticeship contract; read more about whether your visa is suitable here- Apprenticeship Visa Requirements
You must be able to access public funds and not already be in full-time education.
You must be able to work 37.5 hours a week.
Main duties of the job
To be the first point of contact within a busy environment and welcome all in a professional and friendly manner. The post holder is responsible for a range of reception and administrative duties and functions within the wider team and ensures that they are carried out efficiently, effectively and up to a high standard.
To work alongside and to cover, when appropriate, other administration staff across several locations in some instances.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Kindly refer to the job description and person specification that is attached to the vacancy profile.
Person specification
Qualifications and skills
Essential criteria
- Good standard of Written and Spoken English
- Basic IT skills including Microsoft Office
Desirable criteria
- English & Maths GCSE or equivalent functional skills
- Computer Literacy including word processing and data entry
Experience
Essential criteria
- Working in a team or as part of an administrative team
- Good communication Skills
Desirable criteria
- Experience with making telephone calls and other forms of communication
- Experience of working in an office environment and routine office administration including reception duties.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jazz
- Job title
- MHCOP Administration Lead
- Email address
- [email protected]
- Telephone number
- 02032228500
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