Job summary
- Main area
- Administrator
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 363-FOR7217835
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- Holyrood Street
- Town
- London
- Salary
- £31,944 - £34,937 per annum Inc HCAs
- Salary period
- Yearly
- Closing
- 10/07/2025 23:59
Employer heading
Administrator
Band 4
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
London Pathways Partnership (LPP) is a consortium of five NHS Trusts co-delivering a pan-London service for the Offender Personality Disorder (OPD) Pathway alongside Probation Service London (PSL) colleagues. The OPD Pathway programme provides services to men and women with complex psychological difficulties and serious offending histories, and to the multi-agency professionals working with them.
The post holder will provide full administration support to London Pathways Partnership LPP community pan-London services: Involvement & Inclusion (I&I), Workforce & Development, and Women’s Pathway Service. They will work closely with the Forensic and Oxleas Admin Team Leads to provide an efficient and responsive administrative service to the Team.
Main duties of the job
The post holder will provide a comprehensive administrative service to the Involvement & Inclusion (I&I), Workforce & Development, and the Women’s Pathway Service, including creating meeting minutes, processing referrals, data reports, invitations and correspondence and other administration in support of a 'paper light' office.
The post requires the ability to work flexibly on own initiative and to liaise effectively with a broad range of professions and service users and to maintain client confidentiality.
The role will be based in central London and involves working from different locations including open plan settings where service users are present and some travel to sites across London. The candidate will be required to work alongside and to cover, when appropriate, other administration staff across several locations in some instances.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
- To provide a comprehensive administrative service to the Involvement & Inclusion (I&I), Workforce & Development, and the Women’s Pathway Service, including processing referrals, reports, correspondence, documentation, and related electronic filing, photocopying and scanning.
- To minute meetings and update action logs.
- To type correspondence when required.
- To maintain office filing systems and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times.
- To maintain a standard filing system ensuring that the filing of service users notes, correspondence, questionnaires etc are kept up to date in line with record keeping policies
- To book interpreters and translators for clients’ appointments and monitor confirmation of bookings and action as appropriate.
- To ensure there is an adequate supply of all forms and adequate stationery supplies, letterheads, information leaflets etc available for colleagues and service users.
- To coordinate the collection of and update of service user information on files, (e.g. Ndelius), and on the Team database systems ensuring data quality is monitored and any concerns raised.
- To undertake general office duties including photocopying, collating and binding of documents, filing, laminating, scanning etc as required.
- To provide administrative support to the Team for presentations including setting up of equipment, providing handouts and refreshments as appropriate.
Person specification
Education Qualification Training
Essential criteria
- English GCSE Grade C or above
- Arithmetic GCSE Grade C or above
- Evidence of CPD
Desirable criteria
- NVQ or above in Business Administration or equivalent
Experience and Skills
Essential criteria
- Relevant NHS experience
- Communication, interpersonal and team working skills
- Skills in Office package
- Minute taking experience
- Ability to work flexibly and adapt to changing circumstances
- Ability to prioritise and work under pressure
- Online meeting software experience
- Copy typing skills/ minimum typing 50 wpm
- Experience of audio typing
- Experience of electronic patient records systems
Desirable criteria
- Work within a forensic setting
- Work within a mental health setting
Personal characterisitics
Essential criteria
- Ability to work autonomously, make decisions and take initiative
- Ability to make use of superivsion
- Ability to work in a busy challenging environment
- Ability to work in a flexible way
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Kimberly Barker
- Job title
- Involvement and Inclusion Lead
- Email address
- [email protected]
- Telephone number
- 07734863007
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