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Job summary

Main area
Apprentice Security Receptionist/Nursing Assistant
Grade
Apprenticeship
Contract
Apprenticeship: 18 months
Hours
Full time - 37.5 hours per week
Job ref
363-FOR7408453
Employer
East London NHS Foundation Trust
Employer type
NHS
Site
Wolfson House
Town
London
Salary
£18,145.76 per annum
Salary period
Yearly
Closing
14/10/2025 23:59

Employer heading

East London NHS Foundation Trust logo

Apprentice Security Receptionist/Nursing Assistant

Apprenticeship

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

Launch your career in East London NHS Foundation Trust! Join our team as an apprentice and gain hands-on experience while learning valuable skills. Apprenticeships are a great way to earn while you learn. If successful for this post, you will be in a paid job gaining valuable industry workplace experience whilst completing a nationally recognised qualification.

Here at ELFT we're offering a fantastic opportunity for growth and development as an Apprentice Security Receptionist/Nursing Assistant completing Professional Security Operative Level 2 apprenticeship in the Forensic Directorate medium and/or low secure hospital sites.

The post holder will work as a member of the security team based within the reception and/or liaison areas of the Forensic Directorate medium and/or low secure hospital sites.

The post holder will support safety and security by competent operation of various and complex egress and access systems which contribute to a safe and secure environment for patients, visitors, contractors and staff in accordance with Trust/Directorate policies and procedures. 

The post holder will be based mainly at Wolfson House (Posnanski Court, 311-315 Green Lanes, Finsbury Park, London N4 2ES) but will also occasionally work at John Howard Cente (12 Kenworthy Rd, London E9 5TD).

Please note: Applicants for this post must be 18+

Main duties of the job

The post holder will be based within the reception control room, monitoring security systems (CCTV, emergency alarms, fire alarms), supporting all access and egress through secure air-locks, acting as an administrator, and assisting staff with the Traka System (electronic key system).

They will deal with all visitors, contractors, telephone calls in a polite, efficient and professional manner in accordance with Trust policy and local procedure.

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Detailed job description and main responsibilities

Kindly refer to the job description and person specification that is attached to the vacancy profile.

 

Person specification

Qualifications and skills

Essential criteria
  • Good standard of Written and Spoken English
  • Good written and Verbal communication skills
Desirable criteria
  • English & Maths GCSE or equivalent functional skills
  • Experience of dealing with challenging situations

Knowledge and Skills

Essential criteria
  • Ability to carry out assigned tasks and follow instructions
  • Sensitivity and the ability to maintain composure in emotive and challenging circumstances
  • Ability to use own initiative when required
  • Motivated and committed to work in mental health
Desirable criteria
  • Ability to recognise inappropriate behaviour and set/maintain boundaries with the agreement of the clinical team
  • Able to problem solve and seek guidance where necessary.

Employer certification / accreditation badges

Capital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveHSJ Best places to workArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nana Obeng
Job title
Manager
Email address
[email protected]
Telephone number
02085102054
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