Job summary
- Main area
- Lived Experience Coordinator
- Grade
- Band 5
- Contract
- 12 months (1 year - Fixed Term)
- Hours
- Full time - 37.5 hours per week (Monday-Friday)
- Job ref
- 363-FOR6866690-A
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- LPP Building
- Town
- London
- Salary
- £35,964 - £43,780 per annum Inc HCAs
- Salary period
- Yearly
- Closing
- 18/07/2025 23:59
Employer heading
Lived Experience Coordinator
Band 5
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
This is an exciting opportunity to work in an innovative trauma-informed team, who are committed to promoting a culture of co-production with the people using the service and proactively addressing the experiences of marginalised groups in the criminal justice system. The Inclusion and Involvement service (I&I) was co-developed in partnership with service users and Probation Service London (PSL) in line with desistance principles as part of the Offender Personality Disorder (OPD) Pathway providing services to men and women with complex psychological difficulties and serious offending histories.
The Inclusion and Involvement team (I&I) focus on two overlapping areas. The first is meeting the social inclusion needs of people returning to the community from custody. The second area I&I focus on is service user involvement. This is the commitment to practice in a way that keeps service user voices and experience central to decisions and practice in how the service operates.
There is x 1 post available:
This full time position will focus on men’s Pathway. Therefore, we are strongly encouraging male applicants to apply. The post holders will also need to pass both DBS and Probation Level Vetting as a condition of the role.
Main duties of the job
· Providing and receiving highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiating, training, empathic or re-assurance skills are required. This may be because agreement or co-operation is required or because there are barriers to understanding.
· To build effective, non-coercive relationships with local service users, professionals, and community groups and to develop a positive beneficial channel of two-way communication.
· To understand pathway plans and have a knowledge of community services in order to understand procedures and practises as well as developing alternative or additional procedures and standards for improving quality.
· Understand statutory services, organisation and funding, current service pressures and key performance requirements.
· Provide specialised advice concerning the care of, and development of services, for all people who could use relevant Trust services.
· To lead on Lived Experience expertise to provide the best quality of care.
· Ensuring that locality premises are responsive to the reception, treatment and care of people from all sections of the community.
· Occasional exposure to highly distressing or highly emotional circumstances for example discussing issues of service delivery with service users and managing this in a group setting as well as on an individual level.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Kindly refer to the job description and person specification that is attached to the vacancy profile.
Person specification
Education / Qualification / Training
Essential criteria
- Educated to degree or has gained equivalent level of work experience.
- A willingness to undertake further training and/or qualifications.
Desirable criteria
- Further education/training in the areas of user and/or carer involvement
- Training in management or previous experience of supervising staff
Experience
Essential criteria
- The ability to demonstrate sound practical experience and understanding of current issues and challenges.
- Experience of working with health agencies
- Experience of devising and delivering training to adults
- Experience of supervising and guiding the work of others
Desirable criteria
- Experience of working with people in lived experience roles.
- Personal experience of mental health problems or caring for someone with mental health problems.
- Previous experience of Quality Improvement
- Experience of partnership working with third sector agencies or organisations.
- Experience of training Lived Experience Practitioners
- Experience of working with people with people in the criminal justice system
Knowledge & Skills
Essential criteria
- Ability to travel across London to various localities.
- Ability to provide clear advice, support and guidance to a wide range of people including service users and carers.
- Ability to work with, train, support and coordinate lived experience practitioners
- Excellent verbal and written communication skills.
- Ability to work to tight deadlines, under
- Ability to write, adapt and improve training materials for lived experience practitioners.
- Commitment to the Trust’s Equality and Diversity scheme and core values.
- Good interpersonal skills with the ability to deal with a wide range of people.
- Competent computer skills.
- A sound knowledge of good practice in lived experience work, and ability to devise training for new recruits.
- Able to devise and undertake audits, surveys, and consultations.
- Able to use Email, Word, Excel, PowerPoint, and Internet resources.
Desirable criteria
- Ability to interpret legislation and national policy guidance for local implementation.
Other
Essential criteria
- A proactive attitude to work.
Desirable criteria
- Willingness to take initiative.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Gavin Wilkinson
- Job title
- Senior Forensic Psychologist (SU Involvement Lead)
- Email address
- [email protected]
- Telephone number
- 07436027758
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