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Job summary

Main area
Voice engineer
Grade
Band 7
Contract
6 months (Fixed Term 6 months - Until the end of 31st of March)
Hours
Full time - 37.5 hours per week
Job ref
363-CP7243712
Employer
East London NHS Foundation Trust
Employer type
NHS
Site
The Green
Town
London
Salary
£54,320 - £60,981 per annum Inc HCAs
Salary period
Yearly
Closing
15/06/2025 23:59

Employer heading

East London NHS Foundation Trust logo

Voice and Unified Communications Engineer

Band 7

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

Voice and Unified Communications Engineer
 
We are seeking a highly skilled Unified Communications Engineer to manage, support, and enhance our communication platforms and systems. This role requires expertise across various UC technologies, including CUCM, Legacy Voice (PSTN) and MS Teams. The ideal candidate will have a strong technical background and the ability to collaborate with cross-functional teams to ensure optimal operation and user experience.
 

Main duties of the job

  • Design, configure, and support UC environment, ensuring high availability and performance.
  • Ensure secure and efficient communication across UC platforms.
  • Oversee the configuration, maintenance, and troubleshooting of Voice & UC Solutions.
  • Manage and support MS Teams, ensuring reliable communication for trading environments.
  • Monitor system performance and resolve any technical issues.
  • Collaborate with business to align systems with user requirements.
  • High degree of documentation skills, for creating and maintaining design and operational documentation, Change documentation, Runbooks, Test plans and any other operational documentation as required.
  • Operate within an Agile environment.

Working for our organisation

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Detailed job description and main responsibilities

Voice and Unified Communications Engineer  required to support Migration of Legacy Voice solutions, as part of National PSTN Switch-Off, onto MS Teams. Auditing, testing, configuring, deploying MS Teams in multiple sites across East London for ELFT.

Person specification

Voice & UC Engineer

Essential criteria
  • 2 years experience
Desirable criteria
  • UC Engineer

Experience

Essential criteria
  • NHS Experience
Desirable criteria
  • NHS experience

Employer certification / accreditation badges

Capital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveHSJ Best places to workArmed Forces Covenant (Silver Award)Mindful employer.  Being positive about mental health.Disability confident employerCare quality commission - OutstandingStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Mark Anthony Cummings
Job title
Senior Voice & UC Programme Manager \ Voice SME
Email address
[email protected]
Telephone number
07808908220
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