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Job summary

Main area
A&E
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week (Requirement for shift work: departments open 7:30am to 8:00pm)
Job ref
196-COF10850-Y
Employer
Guy's and St Thomas' NHS Foundation Trust
Employer type
NHS
Site
St Thomas' Hospital
Town
London
Salary
£37,259 - £45,356 p.a inc HCA (pro rata)
Salary period
Yearly
Closing
07/08/2025 23:59

Employer heading

Guy's and St Thomas' NHS Foundation Trust logo

Assistant Service Manager - A&E Department

NHS AfC: Band 5

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. 

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.

The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

We have one of the most ambitious capital investment programmes anywhere in the NHS.



Job overview

An exciting opportunity has arisen for a Band 5 Assistant Service Manager within the Emergency Department.

The successful candidate must be proactive in their approach, with good problem solving abilities and flexible, can do approach to resolve issues within the Emergency Floor. 

We are seeking an enthusiastic, dynamic and innovative individual with excellent communication skills and the ability to build relationships across a multi-professional team and be able to adapt to an evolving service in order to ensure the continuous delivery of high quality patient care.

Main duties of the job

This role will support the Service Manager to deliver operational targets, monitor performance, and directly line manage a team of administrators. The successful candidate will have excellent data and staff management along with analytical skills .

The Successful applicant must be able to lead and motivate teams with a high degree of self-motivation, have an experience of people management and a keen attention to detail. The post holder must be IT literate and have the ability to navigate trust IT systems. 

The individual should be adaptable, have excellent organisational and prioritisation skills, excellent communication and problem-solving abilities. The ability to multi task and use initiative in a busy environment is essential.

 

 

 

Working for our organisation

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Detailed job description and main responsibilities

This role is to support the Service Manager in  delivering against targets in a range of service areas.  This role will be operationally based and will be working towards supporting our teams  and our National targets

The post holder will be responsible for the management of a team or teams of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder will need deliver to offer a high level of administrative support to the clinical team(s).

Person specification

Knowledge

Essential criteria
  • Educated to HNC/Equivalent Diploma/equivalent experience
  • GCSE Maths & English
  • Track record of significant continuous professional and management development

Skills

Essential criteria
  • Leadership and influencing skills
  • Strong verbal and written skills
  • Highly motivated and ability to work independently
  • Ability to respond to changing demands
Desirable criteria
  • Financial management and analysis skills

Experience

Essential criteria
  • Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
  • Have significantly contributed to meeting operational objectives
  • Experience of delivering Administrative and Clerical Services
Desirable criteria
  • Have significantly contributed to meeting strategic objectives

Employer certification / accreditation badges

Timewise helps businesses to attract and develop the best talent through flexible working.Care quality commission - GoodDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Ben Cummings
Job title
Service Manager
Email address
[email protected]
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