Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 8a
- Contract
- Secondment: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 196-COF10762-T
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Education Centre
- Town
- London
- Salary
- £61,927 - £68,676 inc HCA
- Salary period
- Yearly
- Closing
- 04/06/2025 23:59
- Interview date
- 09/06/2025
Employer heading

CITI Analytics Manager – Clinical Workflow
NHS AfC: Band 8a
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The Analytics Manager plays a pivotal role in leading CITI’s analytics capabilities, with a specific focus on supporting and driving Epic workflow optimisation within a key Digital Transformation and Improvement programmes. This charity-funded initiative, aligned with the Trust’s vision for better, faster, fairer healthcare, aims to embed clinical best practices into Epic, the Trust’s Electronic Health Record system, to reduce unwarranted variation and improve care quality. Working closely with senior clinical and programme leaders, the post holder will lead the analytics component of this one-year pilot, developing, testing, and implementing best practice workflows across nine pilot areas, including a full patient pathway and targeted improvements such as nursing assessments in the Emergency Department.
Main duties of the job
Use a range of analytical and reporting software to bring together internal and external datasets to deliver insightful analysis and improvement opportunities to programmes of work.
Work with programme teams to ensure that key performance indicators and strategic goals are tracked and met.
Assist and add to programme scopes, plans and other key programme documents and processes as required.
Engage with service, clinical and project teams to deliver analytic insight to improve care, value and quality and facilitate data-driven decision-making.
Elevate the overall analytic and improvement capability across CITI and the organisation through proactively supporting CITI Academy and demonstrating self-serve analytical tools both in Power BI and Epic.
Ensure that all relevant internal and external reporting requirements are met whilst working closely with the service, clinical, programme and Health Informatics teams to ensure that the data submitted externally is recognised and agreed by teams internally.
Proactively complete exploratory analysis and explore the findings with the relevant programme, clinical and operational colleagues to enable and drive change.
Work closely with ITCS and Epic colleagues to facilitate development where necessary to ensure that the Epic interface, workflows and reporting content meet the service needs by demonstrating an understanding of the administrative processes, clinical pathways and Epic infrastructure.
Working for our organisation
CITI at Guy’s and St Thomas’s was founded in 2021 under the Deputy Chief Executive Officer (DCEO). The DCEO is the Executive Director responsible for leading and implementing the Trust’s strategy for innovation and improvement, which encourages the acceleration of new knowledge and capabilities, learns from best practices globally, and supports our staff to continuously deliver improvements in patient care. CITI co-locates multi-faceted teams to provide the focal point for services, staff and clinical innovators seeking to translate ideas, early-stage products or improvements into clinical practice. The Centre aims both to incubate and deliver innovations and improvement ideas, projects and programmes, working alongside and for its clinical services and for the benefit of patients.
CITI builds on industry best practice in taking innovation from concept to practice, in implementing sustainable change and in supporting staff make local improvements. It aims to foster a culture of innovation and improvement throughout the Trust and acts as the intellectual home of our core change methodologies.
The CITI Analytics team lead on innovative and transformative analytics and support the function’s operational improvement and transformation programmes delivered across the organisation.
Detailed job description and main responsibilities
Please refer to the Job Description and Person Specification documents attached for full information about the role.
Interview dates to be confirmed.
Person specification
Education/Qualifications
Essential criteria
- Evidence of Masters degree or equivalent by virtue of experience
- Evidence of significant continuing professional development in quality improvement, data science, or a related field
- Relevant EPIC Accreditation, including Cogito Business Intelligence Developer track
Desirable criteria
- Certification in project or programme management (e.g. PRINCE2, PMP, APM, MSP)
- Certification in Lean Six Sigma (Green belt or higher)
- Advanced Power BI/DAX (Microsoft or equivalent provider)
- Advanced Machine Learning/Data Science using R or Python
Experience
Essential criteria
- Experience of strategic analytics including development of new tools that support and drive change
- Experience of developing benchmarking analysis
- Experience of working with and influencing multiple stakeholders and securing their engagement in a significant and successful change initiative
- Considerable experience of working in an autonomous way, working within defined parameters to meet defined objectives
- Evidence of the ability to persuade teams to take on new ways of working and to consistently challenge the status quo
- Experience of working across organisational boundaries and with multiple services to secure change
- Experience of project management in the design, development and implementation of change
- Experience of providing specialist service improvement analytics
- Evidence of successful delivery of financial and quality benefits within agreed timescales
- Evidence of creating and validating dataset submission outputs in line with external guidance
Desirable criteria
- Experience of working across multiple organisations to secure change
- Experience of working in complex clinical environments
- Experience of operating in a consultancy role
Knowledge/Abilities/Skills
Essential criteria
- Expert use of Excel
- Experience working with SQL to perform complex analysis and data transformation
- Experience using R or Python to perform predictive analytics
- Experience designing and building models within Excel or using modelling software
- Creating outputs in Tableau, PowerBI, or equivalent data visualization software
- Advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Highly proficient in the use of Microsoft products including Word, Excel, Visio and PowerPoint.
- Advanced communication skills both written (complex report writing) and spoken, including expert facilitation skills
- Ability to gather and incorporate the views of service users into service change
- Ability to set out conclusions and recommendations clearly and concisely in a range of styles to reflect the needs of the audience.
- Ability to present effectively to large groups including senior staff and external professional bodies.
- Ability to influence, negotiate with, and motivate senior managers and clinicians to enable the delivery of change programmes through developing and maintaining close working relationships
- Manage and work through conflict situations
- Confidently facilitate workshops, generating enthusiasm, collaboration and support from participants.
- Make clear rational decisions, exercising independent judgement in a professional and competent manner
- Ability to identify and manage risks
- Ability to create a clear project plan and prioritise workloads and resource them in response to changing demands and requirements
- Ability to organize workflow and requests, prioritize tasks based on organisational needs, and manage stakeholder expectations as needed
Desirable criteria
- Background in educational development and delivery
- Skilled in data cleaning and database administration
Documents to download
Further details / informal visits contact
- Name
- Laura Gudefin
- Job title
- Associate Director of Delivery
- Email address
- [email protected]
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