Job summary
- Main area
- Administrative
- Grade
- NHS AfC: Band 4
- Contract
- Permanent: 162.2 hours pcm / 37.5pw
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 196-A&C872
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Brompton Hospital
- Town
- London
- Salary
- £31,944 - £34,937 per annum inc HCA
- Salary period
- Yearly
- Closing
- 09/06/2025 23:59
Employer heading

Transport Clerk
NHS AfC: Band 4
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
We are looking to recruit an enthusiastic team player to join our patient transport services team at Royal Brompton hospital, London. You must be a professional, caring and dedicated individual working Monday to Friday who has excellent customer service skills.
The successful candidate would work as part of our administration team, responsible for ensuring patients are eligible to access our ambulance services, have the ability to use dispatch booking systems & patient administration systems. Handle patient queries with a high standard of empathy and understanding with a good outcome focusing on customer satisfactory at all times. You must have a good phone manner and excellent communications skills to apply for this position.
Main duties of the job
The main duties for this position are to carry out eligibility assessments for patients to access ambulance transport services, organise patient journeys using our ambulance dispatch system, organising car services on behalf of staff and patients that have had financial approval from senior management. organise courier services on behalf departments within Royal Brompton and Harefield hospitals, responsible for transporting medical and non-medical packages and documents, that are transported in a safe and efficient manner that is of a high standard and cost-effective. The position also requires the post holder to organise patient parking for Royal Brompton hospital patients, using our in-house parking management system.
Working for our organisation
Essentia has a fundamental role in supporting the activities of the Trust. Essentia’s focus is on providing a high-quality hospital environment and a high-quality hospital experience for our patients: through setting imaginative standards in the physical and built environment, through a programme of improvements to the range of support services, and by fostering a strong overarching patient-focused approach.
The Non-Emergency Patient Transport Service (NEPTS) is part of Essentia. Our patient transport service is available for all patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen with little or no notice. All requests for patient transport are assessed on medical need. Patient transport vehicles operate with appropriate staff and equipment. As patients have diverse needs, we provide a range of vehicles such as cars, wheelchair accessible cars, ambulances, high-dependency units and use specialist equipment such as wheelchairs, stretchers, carry chairs and stair climbers
Detailed job description and main responsibilities
Ambulance Transport Services
Ensure ambulance transport requests requested for patients are in adherence using NHS and RBH&HH specialist eligibility criteria, ensure correct mode of travel has been assigned to the patient, ensuring medical condition has been considered, book transport on our dispatch system. Liase with Health Care Professionals (HCPs) at Royal Brompton & Harefield, General Practitioners, Intergrated Care Board representatives (ICBs)/Clinical Commissioning Groups (CCGs) and other NHS organisations, ensuring medical information for the patient is handled sensitively and confidentially. Communicate outcomes to patients and HCPs following eligibility guidance and their outcomes to appropriate requester.
When transport has been authorised for patients, ensure appropriate ambulance and crew have been booked, including any specialist medical equipment and training requirements have been included. These may include, high dependency ventilators, tracheostomy, cardiac monitoring and bariatric support services. Assess all patient relative escort travel requests based on medical and eligibility criteria.
Ensure information regarding un-authorised requests are handled professionally and sensitively with patients and the requester. Validate patient appointments, ensuring demographics are accurate on dispatch system and on EPIC ahead of patient journeys.
Coordinate and communicate arrival/departure time changes with patients, clinics and ward staff at RBH&HH ahead of travel times as directed by team leaders/management. Ensure patients are travelling to actively reduce aborted journeys and costs, at the same time, free crews to assist with on the day requests to assist with patient admissions and waiting times.
Coordinate requests for taxi and courier services, ensuring authorisation for all journeys has been approved by appropriate Director, General Managers. Record all journey information accurately on taxi/courier data base.
Confirm with requesting departments that any medical specimens/samples have been appropriately packed and secured to avoid spillages and breakages in accordance with legislation before organising collection/delivery, including receipt of appropriate documentation validated ensuring the quality and integrity of the specimen can be maintained throughout the transportation period. When requested, track the delivery process and arrival of high priority samples/packages and communicate arrival/delivery to requester and include proof of signature/delivery details if requested.
The post holder would also be responsible for organising high volumes of taxis for staff during the Christmas season or during public transport strikes.
Royal Brompton hospital provides limited parking to patients and relatives attending appointments that are managed by the transport team. The post holder is responsible for reserving patient parking in advance by phone or in person and provide permits to patients or relatives on the day of appointments that have been generated by our in-house parking management system.
Person specification
Customer Service Skills
Essential criteria
- Demonstrate skills in person or by phone
Desirable criteria
- Handle complaints sensitively
Organisational Skills
Essential criteria
- Manage daily duties effectively
Desirable criteria
- Work independently
Communication Skills
Essential criteria
- Communicate effectively by email, phone or face 2 face
Desirable criteria
- Leaderships skills
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Angelo
- Job title
- Transport Services Manager
- Email address
- [email protected]
- Telephone number
- 07483338178
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