Job summary
- Main area
- Cardiac and thoracic theatres
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (09:00 - 17:00 per week)
- Job ref
- 196-A&C1016
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Brompton Hospital
- Town
- London
- Salary
- £30,546 - £32,207 Per annum inc HCA
- Salary period
- Yearly
- Closing
- 28/09/2025 23:59
Employer heading
Theatre Administrator
NHS AfC: Band 3
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The principal role of the theatre administrator is to maintain a control system for admission, discharge, and transfer of critical care patients to the ward/clinic/department/ other facility
The candidate will be expected to answer the telephone in a courteous manner and ensure that telephone enquiries are dealt with sensitively and appropriately. Work as a team member, maintaining effective verbal and written communication skills. Maintain a good working relationship with internal and external departments, dealing with all enquiries in a professional manner
The theatre administrator will act as the first point of contact for all staff, both internal and external to ensure the smooth running of the theatres. Assist in the reception of patients and families to theatres supported and supervised by a registered nurse
To be actively involved in the management of the EPIC system to ensure that patient records are accurate.
13. To provide administrative support at a specialized level, with the effect that a quality of service is maintained within the specialty.
Main duties of the job
The role of the theatre administrator is to maintain control systems for admission, discharge, and transfer of critical care patients to the ward/department.
Answer the telephone in a courteous manner and ensure that enquiries are dealt with sensitively and appropriately.
Work as a team member, maintaining effective verbal and written communication skills.
Maintain a good working relationship with internal and external departments, deal with enquiries in a professional manner
To act as first point of contact for all staff, to ensure the smooth running of the theaters.
Assist in the reception of patients and families supported and supervised by a registered nurse.
To provide any administrative and clerical support to the multi-disciplinary theatre department.
To be flexible in the approach to the theatre area and provide cover for any areas specified (ward/clinic) by the senior nurse/matron.
To provide administrative support with the effect that a quality of service is maintained within the specialty.
Working for our organisation
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best-known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton, and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research, and innovation.
We are among the UK’s busiest, most successful Foundation Trusts. We provide specialist care for patients including heart and lung, cancer, and renal services as well as a full range of local hospital and community services
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
Organisational Values:
Our values help us to define and develop our culture, what we do and how we do it. It is important that we all understand and reflect these values in our work. We are:
Caring – we put patients first.
Ambitious – we innovate and strive for excellence.
Inclusive – we respect each other and work collaboratively.
Our values and behaviors framework describes what it means for every one of us in the Trust to put values into action. A summary of our framework can be found on our Trust jobs pages and our intranet.
Detailed job description and main responsibilities
The theatre administrator is to maintain a control system for admission, discharge, and transfer of patients to the wards and other facilities
Work as a team member, maintaining effective verbal and written communication skills.
Maintaining a good working relationship with internal and external departments, dealing with all enquiries in a professional manner
To act as the first point of contact for all staff, both internal and external to ensure the smooth running of the theaters.
Assist in the reception of patients and families to theatres supported and supervised by a registered nurse.
Ensure efficient administration of all aspects of patient admissions into theatre complex in liaison with operating theatres, wards, and medical staff.
To supervise, where appropriate, less experienced ward clerks in the clinical area ensuring that a wide range of skills are used, technical ability, numeracy, and literacy skills as well as excellent interpersonal skills.
To be actively involved in the management of the EPIC system to ensure that patient records are accurate.
To supervise where appropriate, less experienced ward clerks in the clinical area, ensuring patient focused care is provided, by the administrative team.
To provide any administrative and clerical support to the multi-disciplinary theatre department.
To provide administrative support with the effect that a quality of service is maintained within the specialty.
Provide comprehensive, confidential, and administrative support to the theater team
Carry out tasks in delivering and supporting indirect patient care under the supervision of a registered nurse.
Reception of patients, families, and health care professionals.
Ensure efficient administration of all aspects of patient admission to hospital is carried out in liaison with the senior nursing staff in Theaters.
Maintenance of all computerised patient administration systems
To ensure medical records are maintained, ensuring correct documentation and results are filed correctly and promptly.
To ensure all visitors are dealt with and managed in a sensitive and polite manner.
Check theatre reception area is clean and tidy and maintain a safe, pleasant environment.
Adhere to departmental and Directorate procedures for the use of supplies and equipment to promote the effective and efficient use of resources.
Assist in the ordering of supplies and maintenance of equipment as directed by the senior theatre nurses.
Demonstrate a courteous and helpful approach to patients, relatives, and visitors in the clinical area within their own capabilities.
Answer the telephone in a courteous manner and ensure that telephone enquiries are dealt with sensitively and appropriately.
Report untoward incidents and any other relevant information to a registered nurse immediately.
· Participate fully as a team member, sharing knowledge and information and supporting colleagues, to promote a cohesive ward team and the achievement of team objectives.
Use data, which will contribute to the improvement of patient care.
Use the Trust intranet to enhance care and for professional development.
Undertake relevant training for electronic information systems in place and under development.
Participate in the collection of data audit and research data.
To abide by the Trust’s core behaviors for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety policies.
To maintain and order appropriate stock levels of stationary and general office supplies, and photocopy documentation when requested by theatre staff.
Ensure the theatre reception area is user friendly and kept organized
During your employment, you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff.
To comply with the Data Protection Act 1998, you must not at any time use personal data held by either Trust for any unauthorised purpose or disclosure such as data to a third party.
Person specification
Essential
Essential criteria
- Experience in dealing with the public
- Teamworking
- Take notes and minutes of meetings
Desirable criteria
- Experience in procurement and ordering
- Self motivated with attention to detail
- Excellent communication skills
Education
Essential criteria
- Formal qualification in written english language
Desirable criteria
- Familiarity with various computer platforms for procurement, producing reports, spreadsheets
Computer Literacy
Essential criteria
- Excellent in using Word
- Can use Excel to produce graphs, spreadsheets and reports
Desirable criteria
- Familiarity with producing Powerpoint presentations
- Experience in use of EPIC
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Shevlin
- Job title
- Theatre and Catheter Lab Manager
- Email address
- [email protected]
- Telephone number
- 02073528121
- Additional information
Contactable within the hours of 07:30 - 17:30
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