Job summary
- Main area
- Out Patients
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 196-NM11551
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Brompton Hospital
- Town
- London
- Salary
- £27,948 - £29,468 PA inc Inner London HCAs
- Salary period
- Yearly
- Closing
- 07/05/2024 23:59
Employer heading
Band 3 Health Care Assistant Outpatients Royal Brompton Hospital
NHS AfC: Band 3
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The Trust’s Outpatient Service is divided over 4 locations in the Fulham Wing, Outpatients East, Outpatients West, and Outpatients Mezzanine with support required for Paediatric Outpatients. The Healthcare Assistant is responsible for delivering a high standard in patient care applying the correct protocols for each service and sub specialty. The Outpatient Senior Nurse provides leadership across these areas ensuring that the Healthcare Assistants continue to maintain the high standards for Heart & Lung patients through ongoing development.
Closing: 07/05/2024
Interview: 23/05/2024
Main duties of the job
A vacancy has arisen, for an enthusiastic, hard-working and highly motivated Health Care Assistant to join our team in Outpatient Department.
Outpatient facilitates patient capacity of 300 patients per day. We have 21 consultation rooms, paediatric department, and test rooms like Satellite ECHO, Anticoagulation Unit, Covid 19 Testing Centre, Foetal Clinic, Nose clinic and Speech and Language Therapy. We set appointments for 300 patients both with cardiac and respiratory conditions among others. We aim to create a relaxed, friendly and home like atmosphere as much as possible whilst ensuring professionalism and maintaining patient safety. We are medium risk area and have specific clinical pathways certainly after the pandemic. We adhere to strict health protocols like social distancing, good hand hygiene and appropriate use of Personal Protective Equipment ( PPE). We follow the correct up to date guidelines on infection control in relation to Covid 19. We have designated break rooms for staff, and changing rooms equipped with lockers for staff members.
Working for our organisation
The outpatient department plays a vital part of the overall running of the hospital. Services are normally integrated with the inpatient’s services of which are staffed by consultant physicians, specialist nurses, surgeons who also attend inpatients in the wards. Many patients are examined and given treatment as outpatients before being admitted to the hospital later as inpatients. When discharged, they may attend the outpatient clinic for follow-up treatment.
Detailed job description and main responsibilities
To ensure outpatient consulting rooms are prepared ahead of each clinic session in accordance with the agreed protocol for services and sub specialties.
To provide administrative clerical and clinical support to the consultant and their team in clinic.
To welcome patients to the outpatient service making them feel at ease in order support their needs during the delivery of protocols for the specialty being accessed.
To ensure the correct electronic document (EDM) folder is sourced so that the correct clinical information has been provided in order to support a smooth patient journey.
To perform spirometry when indicated in accordance with the protocol and Trust policy.
To perform skin prick testing when indicated in accordance with the protocol and Trust policy.
To perform urinalysis when indicated in accordance with the protocol and Trust policy.
To perform Phlebotomy procedures in accordance with the protocol and Trust policy.
To perform blood pressure monitoring in accordance with the protocol and Trust policy.
To perform saturation monitoring when indicated in accordance with the protocol and Trust policy.
To perform Electrocardiogram (ECG) in accordance with standard protocols.
To perform basic observations (height & weight) when indicated in accordance with the protocol and Trust policy.
To perform decontamination of endoscopes rigid and flexi in accordance with the protocol and Trust Infection control policy. To prepare dirty endoscopes for collection in line with the outsourced service for management of endoscopes to IHSS following the standard operation
procedure (SOP) etc
To perform decontamination of equipment and consulting rooms in accordance with protocol and Trust Infection control policy.
To support the storage of medication in lockable fridges and carrying out daily temperature analysis.
To support the management of clinical stock items and equipment to ensure that these remain available ahead of every outpatient clinic session and to escalate to management when items are missing or require replacement.
To ensure the waiting room and treatment room environment are safe, clear of obstacles and reporting any hazards or faults to estates
To ensure the secure storage of prescription pads after each operational day
To ensure that all outpatient rooms whether consulting or storage are secured after each operational day
To work within the limits of own competence and area of responsibility and accountability.
Gets help and advice where needed
To monitor the quality of work in own area and alerts others to quality issues, reporting any errors or issues to the appropriate person.
To maintain quality in own work and supervises others to do so
To ensures patient safety at all times
To contributes to own personal development and takes part in own appraisal
Supports and act as a role model to more junior HCSWs
Contributes to the planning and implementation of activities to raise awareness of health and wellbeing e.g. health promotion activities
Person specification
SKILLS & ABILITIES
Essential criteria
- Basic numeracy
- Good literacy
- Basic computer experience
Qualifications/Education
Essential criteria
- NVQ 2/3 desired,
- Good level of English language demonstrated through effective written and verbal communication skills.
OTHER REQUIREMENTS
Essential criteria
- Reliable work record
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Florence Grace Parafina
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 07971301166
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