Job summary
- Main area
- Rehabilitation and Therapies
- Grade
- NHS AfC: Band 7
- Contract
- Permanent: 37.5 hours per week
- Hours
- Full time
- Flexible working
- Job ref
- 196-COF10763-Y
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Brompton & Harefield sites
- Town
- London
- Salary
- £54,320 - £60,981 per annum inc HCA (pro rata)
- Salary period
- Yearly
- Closing
- 08/06/2025 23:59
Employer heading

Service Manager- Rehabilitation and Therapies
NHS AfC: Band 7
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The Rehabilitation and Therapies team at Royal Brompton and Harefield Hospital is seeking an experienced, enthusiastic and dynamic Service Manager to work across the directorate on different sites - Royal Brompton, Harefield & St Thomas sites. This is an exciting time to join the directorate as we transform our pathways within the Heart, Lung and Critical Care Clinical Group which is part of Guy's and St Thomas' NHS Foundation Trust. Our directorate is committed to clinical transformation and innovation and the successful applicant will have multiple opportunities to drive changes.
The role will be 37.5 hours a week and will involve managing the A&C team, as well supporting the Therapy Leads and the DMT.
You will be an individual with an excellent track-record in operational management, combined with the commitment and leadership skills to support delivery of an ambitious and exciting vision for our service.
Main duties of the job
The successful applicant will have excellent communication skills, a commitment to patient care and performance delivery along with extensive administration assurance and workforce management experience.
This is an excellent opportunity for those looking at furthering their operational experience. You will be highly collaborative, systematic and rigorous in your approach, with a high level of emotional intelligence.
A strong track-record of successful delivery is essential as is a passionate desire to make a difference and improve the service.
If you believe you have the skills, enthusiasm and ambition to join our team we would love to hear from you!
Working for our organisation
Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.
We have around 25,000 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
Detailed job description and main responsibilities
- Operational performance management
- Management and leadership
- Quality, risk and governance
- Budget management
- Strategy, change and service improvement
Person specification
Knowledge
Essential criteria
- Educated to degree level or equivalent knowledge, skills and experience
- Evidence of recent continuing professional development
Desirable criteria
- Understanding of lean methodology.
Experience
Essential criteria
- Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management
Desirable criteria
- Knowledge and understanding of the changing NHS environment.
Skills
Essential criteria
- Knowledge of operations and / or project management methodologies and techniques
- Effective people and project management skills
- Use analytical and judgement skills including understanding and application of complex statistical and numerical data
- Work flexibly and prioritise in response to changing demands and requirements
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills
Documents to download
Further details / informal visits contact
- Name
- Nitisha Railton
- Job title
- Deputy General Manager
- Email address
- [email protected]
- Telephone number
- 07977352293
List jobs with Guy's and St Thomas' NHS Foundation Trust in Administrative Services or all sectors