Job overview

Adult Cardiorespiratory Enhanced and Responsive Service (ACERs)

Team Administrator - Band 3

An exciting opportunity has arisen for a dynamic, forward-thinking administrator to work within ACERS. The post holder will work within the Diagnostic Hublet and Pulmonary Rehabilitation teams in the ACERS service, supported by the ACERS Administration Lead. The post holder will deal with all administrative issues arising within the team such as clinic, transport and advocacy bookings, database inputting and maintenance, and answering telephone queries from patients. The post holder will be responsible for maintaining administrative systems and updating patient electronic databases related to ACERS Diagnostic Hublet and PR with support from the Administration Lead.

The position necessitates a pro-active, highly organised individual who possesses excellent interpersonal skills. Furthermore, the successful candidate must have a high standard of IT skills and be willing to adopt a flexible attitude to the duties of the role.

In return for your experience, motivation and enthusiasm our team will give you the opportunity to develop your skills through:

• Regular supervision and support from senior staff
• CPD opportunities
• Involvement in service development projects

Main duties of the job

• Responsible for organising, managing and developing administrative support specifically for the Diagnostic Hublet and Pulmonary rehabilitation services within the ACERS
• Answer telephone calls in a timely and appropriate manner, passing on accurate messages as well as dealing with queries from clients, Doctors and other health professionals
• Provide robust administration support to the Nurse Consultant, Nurses, Physiotherapists, Psychologists and Rehabilitation Assistants
• Work in a challenging socio-economic environment involving clients who have highly complex social problems and those from culturally diverse backgrounds
• Provide the first point of contact for all clients and other health professionals. This involves carrying out initial screening of enquires and appropriately prioritising them, communicating this complex and sensitive information effectively with the clinical team
• To record accurate minutes for all team meetings and to ensure that this is disseminated through the team
• Independently register all new referrals to the ACERS. This includes liaison with the clinical staff for prioritisation of clients
• Manage and maintain the integrity of the computerised patient database system in conjunction with other administration staff in the team
• Independently maintain and take responsibility for the client waiting list on the computerised database
• Independently monitor levels of stock, ordering as required to ensure stock remains at adequate levels

Working for our organisation

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.