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Job summary

Main area
Administration
Grade
4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
293-EMRS1-0495
Employer
Homerton Healthcare NHS Foundation Trust
Employer type
NHS
Site
Homerton Hospital
Town
London
Salary
£33,094 - £36,195 per annum
Salary period
Yearly
Closing
30/10/2025 23:59

Employer heading

Homerton Healthcare NHS Foundation Trust logo

Patient Pathway Coordinator - Same Day Emergency Care

4

 

Advert

Job overview

This is an exciting opportunity for an experienced administrator to work across Same Day Emergency Care (SDEC) at Homerton Hospital. SDEC is the delivery of emergency hospital care without admission to an acute inpatient bed. The Homerton SDEC manages patients requiring ongoing treatment or investigation that would otherwise have required admission either by scheduling return visits to the service or by management on the same day. 

The Patient Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing a high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met. The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support the function on a day-to day operational basis.

Main duties of the job

•    Monitor and review patient care and/or treatment progress using the Patient Tracking Board in line with Trust and local policies. 
•    Identify from the Tracking Board the next steps in the patient care pathway in line with clinical need.

•    Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available. 

•    Participate in national audits and collect data as required, allowing the Trust to identify and improve treatment in patient cohorts. 

•    Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
•    Facilitate timely discharge from the unit, including the booking of transport, facilitating medication collection and liaising with specialties. 
•    Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy. 

Working for our organisation

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff.  This is reflected in our policies, procedures and People Plan.  All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Education / Qualifications

Essential criteria
  • A level or equivalent
  • NVQ level 3 or equivalent experience

Skills / Abilities

Essential criteria
  • Able to work as part of a team
  • Able to confidently deal with the public and manage a range of patient calls
  • Able to organise own workload
  • Able to work under pressure and in stressful situations
  • Excellent verbal communication skills and telephone manner
  • Good written communication skills
  • Computer literate with good keyboard skills.
Desirable criteria
  • Willingness to continue personal development and training

Experience

Essential criteria
  • Experience of working with the public
  • Experience of data collection and data entry
  • Experience of working in administration / customer service
  • Experience of working as part of a team
  • Experience of improving performance
  • Experience of supervising others
Desirable criteria
  • Experience of using hospital administration electronic patient record systems
  • Experience of Microsoft Packages (Excel)
  • Experience of working in a contact centre
  • Experience of working as an administrator in the NHS

Knowledge

Essential criteria
  • Knowledge/understanding of patient confidentiality
  • Knowledge/understanding of the need for accurate data
  • Knowledge/understanding of the principles of Same Day Emergency Care
Desirable criteria
  • Awareness of good customer care standards
  • Knowledge of eRS system

Other Requirements

Essential criteria
  • Work flexibly as required
  • Awareness of Equal Opportunities
  • Committed to delivering patient-centred services
  • Caring attitude
  • Highly motivated
  • Commitment to staff rotation

Employer certification / accreditation badges

London Healthy workplaceCapital Nurse, LondonApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveHSJ Best places to workArmed Forces Covenant (Silver Award)Care quality commission - GoodDisability confident employerStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Anna McEvoy
Job title
Urgent & Emergency Care Performance Manager
Email address
[email protected]
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