Job overview

An exciting opportunity has arisen for a dynamic, forward-thinking administrator to work with ACRT.

The post holder will be able to work independently and as part of a team.  They will be responsible for organising, managing, and developing administrative support within the Adult Community Rehabilitation Team. 

The post holder will answer telephone calls in a timely and appropriate manner, passing on accurate messages as well as dealing with queries from clients, carers, families and health & social care professionals.

The post holder will provide robust administration support to the clinical teams made up of occupational therapists, physiotherapists, speech & language therapists, dietitians, psychologists and rehabilitation support workers.

The post holder will be working in a challenging socio-economic environment involving clients who have highly complex social problems and those from culturally diverse backgrounds.

The post holder will be talking to clients who live with a range of long-term conditions that may impair their memory, hearing and ability to communicate clearly.

In return for your experience, motivation and enthusiasm our team will give you the opportunity to develop your skills through regular supervision and support from senior staff,  CPD opportunities and involvement in service development projects

Please answer the following questions in upto 150 words as part of your supporting information:

 ‘What do you understand by the term confidentiality?

Main duties of the job

• To take a lead in day-to-day management of allocated administrative tasks related to the Adult Community Rehabilitation Team and provide ongoing administrative support to the team
• To independently record accurate minutes for team meetings and to ensure that this is disseminated through the team.
• Manage and maintain the integrity of the computerised patient database system in conjunction with other administration staff in the team.
• Provide support and advice to the clinical team on best administrative practice in a range of situations. 
• To communicate effectively (both verbally and nonverbally) with clients where there will often be barriers to effective communication e.g. language problems, cultural differences, loss of hearing, pain and fear.
• Induct new members of the team to the administration systems, being perceptive to individual needs. Attend training and other meetings that enable the post holder to keep up to date with policies, procedures, and other developments.
• Participate in staff meetings, in-service training, and external courses as appropriate.
• Work within the Trust and Departmental policies and procedures.
• Participate in regular supervision and the Trusts performance appraisal scheme

Any duties as may be reasonably required by the Head of Service or any other senior member of the team

Working for our organisation

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.