Job summary
- Main area
- Estates & Facilities
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 290-HS-23
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- Charing Cross Hospital
- Town
- London
- Salary
- £31,066 pa inclusive
- Salary period
- Yearly
- Closing
- 14/04/2026 23:59
Employer heading
Porter - Charing Cross Hospital
Band 2
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
Be the heartbeat behind hospital care. At Imperial College Healthcare NHS Trust, our Porters are essential to keeping our hospitals running smoothly, 24/7. We’re looking for dedicated, energetic, and reliable individuals to join our Trust-wide Hotel Services team. As a Porter, you’ll be at the centre of hospital operations - supporting patients, staff, and services with professionalism and compassion.
If you’re a great communicator, thrive in a fast-paced environment, and want to be part of a team that values teamwork, compassion, and professionalism, we’d love to hear from you
This is more than just a job—it’s a chance to make a real difference every day. Whether you're helping move patients safely, delivering vital medical equipment, or responding to urgent requests, your role will directly impact patient care and experience.
Main duties of the job
- Safely transport patients, medical equipment, specimens, and supplies across hospital departments.
- Respond to emergency calls and assist with urgent patient transfers.
- Support infection control and safety procedures, ensuring a clean and secure environment.
- Work collaboratively with clinical and non-clinical teams to maintain efficient hospital operations.
- Provide a friendly, reassuring presence for patients and visitors during their hospital journey.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ Qualifications
Essential criteria
- Numeracy and literacy
- General education to include Maths and English at GCSE level or equivalent
Experience
Essential criteria
- Experience of customer service roles
- An understanding of people’s equality, diversity and rights
Desirable criteria
- Previous healthcare/NHS experience
- Previous experience of portering.
- Experience of Helpdesk communication and recording systems.
Skills/Knowledge/ Abilities
Essential criteria
- Ability to foster and maintain effective working relationships at all levels
- Ability to work on own initiative as well as part of a team
Desirable criteria
- Previous experience of working within domestic services, other hotel services or health care departments
- Previous experience in a customer facing role
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Gareth Evans
- Job title
- General Manager
- Email address
- [email protected]
- Telephone number
- 020 331 11339
- Additional information
Jonathan Hart
Porter Services manager
07876 478030
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