Job summary
- Main area
- Healthcare Support Worker
- Grade
- Band 3
- Contract
- Permanent: There is also a Fixed Term Contract - End Date - 23/05/2027
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-WCCS-2487
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- St Marys Hospital
- Town
- London
- Salary
- £31,554 - £33,270 pa inclusive
- Salary period
- Yearly
- Closing
- 20/04/2026 23:59
Employer heading
Healthcare Support Worker - Main Outpatients
Band 3
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
Are you ready to make a real difference in people’s lives every single day? Join Imperial College Healthcare NHS Trust as a Healthcare Support Worker and become part of a vibrant, compassionate team delivering acute patient-centred care across our five hospitals and community services.
As a Healthcare Support Worker, you will play a vital role within the multidisciplinary team, working under the guidance and supervision of registered nurses, midwives, or nurse associates.
You will undertake a range of delegated clinical care duties, including patient observations, assisting with personal care, supporting nutrition and hydration, and maintaining a safe and dignified environment for patients.
Main duties of the job
- To work as part of a team of staff providing clinical support to outpatient clinics under the supervision of registered nursing staff.
- Ensure all the assigned clinical areas are tidy and ordered at all times and maintain the hygiene and cleanliness of the environment.
- To facilitate the operation of the main outpatient clinics by managing the flow of patients through clinics.
- To ensure that all necessary information is available for clinics to operate effectively and to record clinical activity and outcomes using the appropriate hospital system.
- To supervise less experienced staff in the clinical areas, ensuring patient focused care is delivered.
Working for our organisation
Imperial College Healthcare NHS Trust is one of the largest NHS trusts in the country, with a global reputation for excellence in care, research, and education.
You will benefit from outstanding learning and development opportunities, a supportive and inclusive culture, recognition schemes, and access to a wide range of staff benefits including the NHS pension scheme, flexible working, and wellbeing initiatives.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ qualifications
Essential criteria
- Certificates of competence in performing basic clinical observations and procedures
- NVQ Level 3 (or 12 months experience at Band 3 or equivalent)
- English Language GCE/GCSE or equivalent
Desirable criteria
- Phlebotomy training
- Management training
Experience
Essential criteria
- Experience in Healthcare.
- Knowledge of hospital administrative systems
Desirable criteria
- Experience in an Outpatient Clinic Setting
Skills/knowledge/abilities
Essential criteria
- Skill in performing basic personal care duties and clinical observations and procedures
- The ability to use computers to enter and retrieve information
- Able to follow precedent, policies and procedures and recognise when to escalate issues to a manager
- Ability to participate in team meetings and make suggestions as appropriate for changes to working practice and procedures based on personal experience and observation
Desirable criteria
- Able to deal with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Eleonora Infurna
- Job title
- Quality and Performance Matron
- Email address
- [email protected]
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