Job summary
- Main area
- Information and Communication Technology
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-CR-914
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- Charing Cross Hospital
- Town
- London
- Salary
- £37,259 - £45,356 pa inclusive
- Salary period
- Yearly
- Closing
- 15/08/2025 23:59
Employer heading
Cerner Operations Analyst
Band 5
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
The role will be working in the Cerner Operations Team, based at Charing Cross Hospital.
You will have the analytical and communication skills associated with the day-to-day administration and management of the Patient Administration System (PAS) and Electronic Paper Record (EPR) applications. Working with users, you will gain an understanding of their needs and issues, arrive at satisfactory resolutions, provide feedback on progress and report on your actions. The documenting of service standards and procedures will be a key requirement of the job.
You will work closely with external agencies and suppliers, developing and fostering good working relationships, managing work to ensure that the service received meets National and Trust standards within timescales and Service Level Agreements.
Interviews for the Cerner Operations Analyst position will be held at Charing Cross Hospital ICT Department Riverside Wing, Lower ground in Hammersmith.
Main duties of the job
- The holder of this post works in one of the teams in the Cerner Operations department within the ICT Application Support Team managing and supporting the Trusts PAS/EPR Applications. The team is responsible for the availability and responsiveness of the systems. Maintaining the security of the systems & integrity of the data held within them. The team is also responsible for the management of reference data where the PAS/EPR is the primary source of that data across all relevant Trust ‘downstream’ systems. The holder of the post must be familiar with both local trust standards, policies and procedures as well as nationally mandated policies and standards and apply these to the systems supported.
- The Cerner Operations team share the support of functionality across the team so that no one area of functionality is dependent on one member of staff; however, members of the team specialise and lead on areas of functionality.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ Qualifications
Essential criteria
- Degree or Equivalent Experience
Desirable criteria
- ITIL
Skills/Knowledge/ Abilities
Essential criteria
- Proven Issue/Problem investigation and resolution skills
- Excellent Analytical Skills
- Must be able to prioritise workload
- Must be able to work both as part of a team and also autonomously to achieve goals
- Drive to progress an objective to a successful conclusion
- Governance
Desirable criteria
- SQL or equivalent skills
Experience
Essential criteria
- Experience of Application Support role
- Experience of working in a highly integrated environment
- Evidence of having worked to documented standards
- An excellent understanding of the patient journey and the key challenges Trust clinicians face with respect to use of systems
- Knowledge of legislation regarding NHS Information Governance
Desirable criteria
- Experience of working in an NHS Trust
- Experience of Supporting Cerner Millennium
Communication Skills
Essential criteria
- Excellent verbal and written communication skills
- Must be able to communicate technical issues clearly to non-technical staff
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Vihang Dave
- Job title
- Cerner Operation Manager
- Email address
- [email protected]
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