Job summary
- Main area
- Maternity
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 290-WCCS-2006
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- Queen Charlotte's & Chelsea Hospital
- Town
- London
- Salary
- £29,583 pa inclusive
- Salary period
- Yearly
- Closing
- 16/06/2025 23:59
Employer heading
Maternity Ward Clerk
Band 2
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
Do you have a passion for delivering exceptional patient service in a buzzing hospital setting? Our Maternity team are looking for a Ward Clerk to join their vibrant team at Queen Charlotte's and Chelsea Hospital.
This rewarding, patient-facing role puts you at the heart of our ward, supporting expectant parents during some of the most significant and vulnerable moments of their lives.
You’ll provide essential administrative support, manage patient records, coordinate admissions and discharges, and handle enquiries sensitively and professionally. Strong organisational skills, empathy, and excellent interpersonal abilities are vital to succeed within this role.
Full Time -
You'll thrive in this position if you're adaptable to shift work covering both day and night shifts (8am–8pm / 8pm–8am) throughout the week, including weekends. Please note, this role requires full on-site presence with no hybrid working.
Part Time -
You will provide effective and efficient clerical and reception support to the Maternity Outpatient Clinics, ensuring the administration processes meet the needs of all service users. This may require the post-holder to work at a different site in the event of absence.
Previous clerical experience, particularly within healthcare, would be advantageous but is not essential. We offer thorough training, a supportive environment, and an opportunity to genuinely impact patient care.
Apply today to become an integral part of a team passionate about exceptional maternity care.
Main duties of the job
• Effective delivery of clerical and reception duties for the clinic.
• Input and maintenance of accurate patient information on Trust information systems.
• Provision of excellent customer service to members of the public and staff who visit or contact the clinic.
• Contribution to positive patient experiences
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person specification
Education / Qualifications
Essential criteria
- Good educational standard of at least GCSE in English or Maths, or equivalent
Experience
Essential criteria
- Demonstrable customer service experience
- Ability to prioritise work to meet tight deadlines
- Previous clerical experience
Desirable criteria
- Previous experience in an NHS setting
- Experience with information databases
- Experience dealing with people in a healthcare or other stressful environments
Skills/knowledge/ abilities
Essential criteria
- Basic computer literacy
- Good interpersonal skills including professional telephone etiquette
- Ability to use initiative
- Clerical skills
Desirable criteria
- Cerner experience
- Microsoft Office
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dana Liepina-Galena
- Job title
- Maternity Business Manager
- Email address
- [email protected]
List jobs with Imperial College Healthcare NHS Trust in Administrative Services or all sectors