Job summary
- Main area
- Obstetrics
- Grade
- Band 2
- Contract
- 7 months (Fixed term: 7 months)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-WCCS-2188
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- Queen Charlottes Hospital
- Town
- London
- Salary
- £30,074 pa inclusive
- Salary period
- Yearly
- Closing
- 17/10/2025 23:59
Employer heading
Clinic Clerk
Band 2
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
An exciting new post has arisen within the Maternity administration team, as the Outpatient Clinic Clerk.
You will be responsible for managing the appointments and patient queries for the maternity outpatient department, providing effective and efficient administrative support. You will be working closely with the midwives, obstetricians and administrative teams and expected to be well organised. The post holder will be accountable to the Admin supervisor for the Queen Charlotte's site.
If you have previous patient appointment bookings and managing front line queries with a flexible “can-do” attitude to work, exceptional customer service skills and can see yourself as part of a busy multidisciplinary team, then we would like to hear from you.
This is a fixed term position ending 22nd May 2026.
Main duties of the job
- To enter, record and update information to ensure that all patients are accurately registered on the relevant Trust information system and that any further documentation relating to a patients’ appointment is completed and appropriately stored.
- Maintain effective administrative systems both electronic and manual, including those relating to all patient appointment booking processes.
- Maintain and update records of appointment availability for all clinics.
- Liaise with other services to ensure that appropriate tests are ordered and collected.
- Promote a customer focused approach to receiving patients and visitors to the clinic, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person specification
Education
Essential criteria
- Good educational standard of at least GCSE in English or Maths, or equivalent
Experience
Essential criteria
- Demonstrable customer service experience
- Ability to prioritise work to meet tight deadlines
- Previous clerical experience
Desirable criteria
- Previous experience in an NHS setting
- Experience with information databases
- Experience dealing with people in a healthcare or other stressful environments
Skills
Essential criteria
- Basic computer literacy
- Good interpersonal skills including professional telephone etiquette
- Ability to use initiative
- Good organisational skills
Desirable criteria
- Microsoft Windows
- Microsoft Excel
- Microsoft Outlook
- Cerner experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dana Liepina-Galena
- Job title
- Maternity Business Manager
- Email address
- [email protected]
- Telephone number
- 07345492500
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