Job summary
- Main area
- Paediatric Audiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-SCCS-2209
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- Charing Cross Hospital
- Town
- London
- Salary
- £30,546 - £32,207 pa inclusive
- Salary period
- Yearly
- Closing
- 07/04/2026 23:59
Employer heading
Paediatric Audiology Administrator
Band 3
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
The purpose of this role is to provide effective and efficient clerical, reception and administration support within the Paediatric Audiology Department ensuring that administration processes meet the needs of all service users. The post holder will be expected to use their own initiative and work independently often without supervision
The post holder will work alongside other members of the Paediatric Audiology Department reporting to the Service Delivery Manager. They will liaise with the Paediatric Audiology Co-ordinator, Service Delivery Manager, and Head of Audiology Services providing help and support where necessary. They will work closely with patients and relatives, the main Audiology Department, Satellite clinics, Hospital Wards, The New-born Hearing Screening Service, Education Services, Social Services, GP surgeries, Health Visitors, other hospital departments and other NHS Trusts. In addition to ensuring good communication with external hearing aid companies and earmould manufacturers used by the service.
Main duties of the job
To ensure that all patients and visitors are welcomed to the department, ensuring that customer codes of conduct are followed.
To provide an efficient reception service, including answering the telephone and dealing with enquiries from patients, patient’s families, GPs, other departments and manufacturers in a calm and polite manner and in accordance Trust policy.
To ensure the department complies with local and national targets when cancelling and booking appointments.
To be responsible for the maintenance and input of demographic and appointment data.
To ensure all Paediatric Audiology patients are checked in and out correctly on AuditBase and Cerner.
To provide administration support and secretarial cover for the Audiological Physician and service manager.
To provide administrative support for the Audiologists when appropriate.
To follow departmental protocols and be responsible for suggesting improvements to own working practices.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
EDUCATION
Essential criteria
- Minimum of A-Levels or equivalent knowledge/ experience
Desirable criteria
- NVQ II Customer Care or equivalent
SKILLS/ABILITIES
Essential criteria
- Competent use of IT systems – Excel, Word, & dbase input.
- Ability to work without supervision and using own initiative
- Ability to manage own workload, and multi task. Planning and organisational skills to include prioritisation of work according to departmental requirements and ability to resolve problems.
Desirable criteria
- Previous experience of using Cerner or equivalent PMS
EXPERIENCE
Essential criteria
- Experience of work in an office/ reception and customer care experience.
Desirable criteria
- Previous experience in NHS
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Dr. Emily Frost-Garman
- Job title
- Head of Audiology Services
- Email address
- [email protected]
- Telephone number
- 0203 311 1024
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