Job summary
- Main area
- Quality and Governance
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-CR-913
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- London
- Salary
- £56,276 - £63,176 pa inclusive
- Salary period
- Yearly
- Closing
- 13/08/2025 23:59
Employer heading
Quality & Safety Manager
Band 7
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
Are you passionate about driving patient safety and quality improvement across healthcare services? Join Imperial College Healthcare NHS Trust as a Quality & Safety Manager and become part of a dynamic team committed to learning, innovation and excellence.
This is a pivotal role within the Office of the Medical Director, where you’ll lead the development and management of processes that enable the Trust to learn from patient safety events and implement meaningful improvements. You’ll be at the forefront of delivering the Patient Safety Incident Response Framework (PSIRF), working collaboratively with clinical and governance teams to ensure high-quality, person-centred services.
We’re looking for someone who thrives in complex environments, brings expert analytical skills, and has a passion for improving care.
This role is open to flexible working, including part-time hours and job sharing.
Main duties of the job
- Leading the governance and reporting processes that support PSIRF delivery, including managing key meetings such as the Safety Improvement Group and Initial Incident Review Group.
- Providing expert analysis of patient safety data and triangulating insights from mortality reviews, audits, complaints and inquests to identify Trust-wide safety themes.
- Producing high-quality reports for executive-level stakeholders.
- Managing the patient safety administration team and supporting the wider quality and safety function.
- Driving improvements in learning response quality, timeliness and stakeholder satisfaction.
- Supporting the development of new safety systems and training strategies.
- Building strong relationships across clinical divisions and external agencies to enhance safety outcome.
- You’ll need excellent communication and project management skills, advanced data analysis capabilities, and a deep understanding of NHS patient safety strategy. Experience in an acute hospital setting and a proactive, collaborative approach are essential.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ Qualifications
Essential criteria
- Educated to degree level or equivalent in relevant subject or equivalent level of experience of working.
Experience
Essential criteria
- Experience of working with an acute hospital service environment.
- Experience of managing and analysing a wide range of patient safety information and data.
- Management experience within the NHS.
- Extensive experience of distilling and presenting key messages to senior staff.
- Working in complex environments with multiple stakeholders.
- Experience delivering training to all levels of staff and presentations to senior managers.
Desirable criteria
- Experience working in patient safety or quality governance in an acute Trust.
Skills/Knowledge/ Abilities
Essential criteria
- Intermediate Microsoft Office user, including advanced Excel skills, excellent data analysis skills.
- Expertise in analysing and trending large datasets. Identifying and predicting areas poor performance.
- Ability to assess data quality and take steps to clean and improve data and train staff inputting data.
- Excellent Communication skills
- Project Management Skills.
- Ability to concentrate on data analysis for prolonged periods of time.
- Ability to communicate complex messages in non-technical terms and produce high quality outputs in PowerPoint or Word documents.
- Good understanding of acute hospital operations.
- Can demonstrate an understanding of the Health and Social Care agenda.
- Good understanding of NHS patient safety strategy, the patient safety and safety improvement programme.
- Good understanding of EPR systems and incident reporting platforms.
- Good understanding of regulation penalties and commissioning processes related to patient safety metrics.
- Excellent practical understanding of patient safety issues.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Clementine Burbidge
- Job title
- Quality Manager
- Email address
- [email protected]
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