Job overview

The role involves attending weekly Multidisciplinary Team (MDT) meetings and providing comprehensive administrative support. Responsibilities also include preparing patient proformas, organising meeting materials, and logging action plans. This includes preparing 
and circulating patient lists maintaining accurate records of meeting outcomes, ensuring data validation, facilitating MDT service improvements, and liaising with other Trusts for necessary 
patient information.

Responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.

Main duties of the job

• Communicate complex or sensitive information clearly and appropriately with the multidisciplinary team, patients, their families, visitors, carers, and other clinicians such as GPs. Provide patients with appointment details and non-clinical advice related to their care.
• Resolve complex queries by using analysis, experience, and judgment, escalating to clinical staff when necessary. Support administrative staff with escalated queries, taking ownership and ensuring satisfactory resolution.
• Utilise hospital information systems, including Epic, to produce accurate correspondence for patients, GPs, and other care providers, ensuring timely distribution. Receive and register referrals in line with the Trust’s Elective Access Policy, supporting the administrative team in this process.
• Manage appointment and diagnostic bookings or rescheduling according to Trust policy. Take responsibility for resolving complex scheduling issues escalated by the admin team.
• Identify potential pathway delays or breaches and proactively take steps to prevent them, such as chasing diagnostic tests and results. Prepare information for multidisciplinary team (MDT) meetings.
• Ensure clinics and admissions are well-prepared by collating investigation reports (e.g., blood tests, x-rays) and providing clinical teams with necessary information before patient appointments.

Working for our organisation

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.