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Crynodeb o'r swydd

Prif leoliad
Outpatient Delivery
Gradd
Band 3
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
213-CAY-7012009-B
Cyflogwr
King's College Hospital NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
King's College Hospital
Tref
London
Cyflog
£29,485 - £31,088 Per annum incl HCA
Cyfnod cyflog
Yn flynyddol
Yn cau
02/06/2025 23:59

Teitl cyflogwr

King's College Hospital NHS Foundation Trust logo

Outpatient Clinic Administrator

Band 3

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements. 

flexible-working

Trosolwg o'r swydd

An exciting opportunity has arisen for a receptionist to join our busy Centralised Outpatient Team.

If you are caring and passionate about people and wish to pursue a rewarding career within the NHS, you should apply now.  We are a busy outpatient service in King's College Hospital dealing with outpatient clinics.

We are seeking self-motivated people, who are able to effectively manage their time and workload, to meet deadlines in a busy environment with competing demands on their time. They should have excellent communication and customer service skills, IT experience and the ability to provide a high-quality and efficient service to outpatient users. 
The successful applicant will possess excellent telephone and administrative skills. 

Prif ddyletswyddau'r swydd

The post holder will work within a team supporting the outpatient appointment booking operations in the Trust. They will liaise directly with patients, clinicians, managers, GPs and other multidisciplinary teams to ensure that the performance targets for outpatients (waiting lists, waiting times, clinic capacity and appointments) are met and monitored. The post holder will be expected to rotate on a regular basis between reception (front desk) and administrative duties.

Gweithio i'n sefydliad

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

 The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care,  Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

  • To meet and greet patients, check in and check out  and book appointments in a timely and efficient manner. 
  • To communicate clearly, effectively and appropriately with the multi-disciplinary teams, patients and their family/visitors/carers.
  • As the first point of contact in the department, ensure patients are made comfortable and treated with kindness respect and dignity
  • To register patients on the Trust’s Electronic Patient Records System (EPIC).
  • To assist patients using the self-check-in kiosks.
  • To assist patients with outpatient related queries when required.
  • To provide a courteous, efficient follow-up appointment booking service to all patients.
  • To resolve appointment booking issues with patients, clinical staff or administrative colleagues in an efficient and effective manner.

Manyleb y person

Education and Qualifications

Meini prawf hanfodol
  • NVQ Level 2 or equivalent experience in customer care / service
  • ECDL or equivalent experience
  • 5 GCSE’s or equivalent standard of education in English and Mathematics
Meini prawf dymunol
  • Commitment to undertaking further course of study in customer care

Knowledge and Experience

Meini prawf hanfodol
  • Demonstrate high level of administrative experience acquired through both training and experience
  • Experience of dealing with the public
  • Ability to input and retrieve complex information on a computerised system
  • Experience of using Epic or similar appointment systems
  • Previous NHS experience
  • Experience / knowledge of e-RS (Choose & Book)
  • An understanding of NHS National targets / initiatives

Skills and Competencies

Meini prawf hanfodol
  • Excellent written and verbal communication skills with a professional and courteous manner
  • Ability to demonstrate empathy
  • Able to identify risks and resolve or report them
  • Competent with computer software programmes including Microsoft Word, Outlook, Excel and Powerpoint
  • Ability to demonstrate tact and diplomacy when handling sensitive issues
  • Excellent telephone manner
  • Effective in managing time
  • Able to prioritise workload, to be organised and flexible to changing situations

Bathodynnau ardystio / achredu cyflogwyr

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Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Margaret Llewellyn
Teitl y swydd
Service Manager Outpatients
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg