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Detailed job description and main responsibilities

Main Duties and Responsibilities

Patient Navigation

• To be the first point of contact for patients or carers of patients referred to and already on the lung cancer pathway.
• To pro-actively navigate lung cancer patients along their care pathway and to ensure they are treated within cancer waiting time targets.
• To attend Outpatients clinics and support patients and carers whilst in clinic, signposting to other services such as diagnostics.
• To pro-actively progress patients through their pathways between days 0 and 28 of the suspected cancer pathway – for example chasing outpatient appointments, diagnostic dates and escalating delays, where unable to resolve.
• To follow up patients who did not attend or cancelled their outpatient or diagnostic appointment, ensuring these are rebooked or escalated clinically in a timely manner.
• Attend or cross cover a number of cancer meetings within the department and Trust, ensuring any actions are carried out in a timely manner.
• Ensure that the patient record system (Epic) is up-to-date and accurate, and validate patient records as appropriate.
• Work with other cancer services; tracker, MDM coordinator.
• Booking of ring-fenced Lung CT scans and liaising with Radiology.
• When required, chase up responses to complaints within optimum deadlines and forward to the correct party.
• Provide cross cover to existing administrative roles within the Respiratory team.

Administrative Responsibilities

• To act as the first point of contact for users of the Trust, dealing with telephone calls and enquiries promptly and efficiently, providing immediate response and referring as necessary. These will include personal enquiries from patients and their relatives, as well as calls from GP’s, clinicians, students, nursing and administrative staff, at all times understanding the sensitive nature of calls.
• To demonstrate an understanding and reassuring manner when dealing with patients and their relatives.
• To liaise directly with patients to book, cancel and rebook any outpatient’s appointments or procedure dates. To ensure appointment letters are sent out where required.
• To ensure patient confidentiality at all times.
• To provide administrative support as and when needed to the clinical team, including processing of clinical letters (some of a distressing nature), reports and inpatient summaries using the Epic system, ensuring that quality standards are met.
• To ensure all patient demographic details are checked and any amendments/corrections are carried out in an accurate and timely fashion.
• To support the daily office routines, such as opening and sorting post, preparing replies to routine correspondence, ordering stationery, equipment and photocopying for the team as necessary.
• To ensure that results of tests, investigations and any correspondence received are recorded, reviewed and filed appropriately.
• To ensure that appropriate requests for investigations are monitored following the clinicians instructions. If diagnostic delays occur or appear imminent liaise with the relevant service lead or management for action.
• To ensure all required information is available for clinic such as referrals, results and other information relating to the patients care.
• Ensure all office equipment is functioning correctly, arranging for repair or replacement as necessary.
• Have the ability and commitment to work as a team member and be able to adhere to strict deadlines.
• Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.
• To provide reciprocal cover in the absence of other administrators and colleagues as reasonably requested by the management team.
• Any other duties appropriate to the role and grade.

Personal Development 

• To undertake statutory and mandatory training and personal development as recognised within the appraisal process.
• To attend departmental meetings and bring serious problems to the attention of the management.
• To take an active part in Progress and Development Reviews and to maintain and update personal development folder.
• Demonstrate effective management of time and resources.
• To make an effective contribution to reaching the Trust’s vision and strategic objectives.
• Co-operate fully in the introduction of new technology and new methods of working as appropriate to the work of the administrative team.

General

• The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
• To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
• At King’s we are a kind, respectful team

Kind. We show compassion and understanding and bring a positive attitude to our work

Respectful. We promote equality, are inclusive and honest, speaking up when needed

Team. We support each other, communicate openly, and are reassuringly professional.

• To observe and maintain strict confidentiality of personal information relating to patients and staff.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
• All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
• Everyone is responsible for promoting inclusion no matter their role or team. At King’s, we want to create an environment where everyone feels valued, respected and welcomed

Safe Guarding

The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by;

• attending mandatory training on safeguarding children and adult
• familiarising themselves with the Trust's processes for reporting concern
• reporting any safeguarding child or adult concerns appropriately

Infection Control

The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.

The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.

These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training.  These standards must be strictly complied with at all times.