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Job summary

Main area
Acute Frailty
Grade
Band 3
Contract
Permanent: Full time
Hours
Full time - 37.5 hours per week
Job ref
197-R-HF8041
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
Queen Elizabeth Hospital
Town
London
Salary
£25,760 - £27,476 per annum plus HCA
Salary period
Yearly
Closing
17/04/2026 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Healthcare Support Worker - Ward 14

Band 3

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

To apply, you must meet one of the following criteria:

  • Hold a Care Certificate issued by an NHS provider organisation (Care Certificate from NHS England or external training provider is not acceptable)

Or

  •  Have completed an NVQ Level 3 in Health and Social Care from UK College. Certificates from outside the UK are unacceptable

 

The Healthcare Support Worker (HCSW) is an important part of the multidisciplinary team delivering direct care to patients under the support and supervision of a Registered Nurse.

The Healthcare Support Worker carry out a range of personal care activities and tasks in support of and supervised by a Registered Nurse. To achieve this, the HCA will:

Competently perform the necessary aspects of care for patients.

Ensure effective delivery of personal care in line with patient activities of daily living is
provided to patients and that an acceptable standard is maintained.

Follow all Trust policies and provide a safe and person-centred environment for the treatment of patients.

Participate in personal and practice development activities to maintain standards of care.

To be considered, you must have one of the listed below: 

  • Care Certificate issued by an NHS provider organisation (Care Certificate from private organisation or NHS England is not acceptable)

OR

  • An NVQ Level 3 in Health and Social Care certificate from a UK college. 

AND

  • A valid Driving License is essential for the role, as travel within the community is required. 

Please note: We are unable to offer sponsorship for this post.

Main duties of the job

Key Result Areas & Performance:

Demonstrates care and compassion to patients, carers and relatives to help ensure high quality-person-centred patient care is delivered at all times.

Assist patients with activities of daily living. This will include all basic care including the feeding, bathing and repositioning of all patients under the supervision of a trained nurse.

Provide support to the registered nurse and, where appropriate, other members of the Clinical Team as required.

To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating patients to maximise patient care.

Maintain good relationships and an empathic approach to the patient’s’ family, relatives and carers and refer them to a trained nurse for any questions they may have on the client’s condition or for any suggestions or complaints that they wish to raise.

Report observed changes in the patient’s physical and psychological needs.

Accurately document care delivered to patients

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: 

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development 
  2. Widening access (anchor institution) and employability 
  3. Improving the experience of staff with disability 
  4. Improving the EDI literacy and confidence of trust staff through training and development 
  5. Making equalities mainstream 

Detailed job description and main responsibilities

Policies, procedures and standards

To maintain patient confidentiality at all times and follow information governance  policies and procedures.

To participate in maintaining accurate and up-to-date records, e.g. fluid intake/output charts to ensure effective communication.

To follow Trust policies and procedures to ensure maintenance of safe working practices for patients and colleagues.

To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources

Person specification

Qualifications and Training

Essential criteria
  • Vocational qualification at level III qualification or equivalent relevant experience (gained by on-the-job learning) and short courses.
  • Care Certificate attainment
  • Effective written and verbal communication, literacy, numeracy, and IT skills to a minimum of Level 1 Maths and English
  • Basic IT Skills

Experience

Essential criteria
  • Experience of dealing with the general public.
  • Experience of working in a health or social care environment.

Knowledge and Skills

Essential criteria
  • Willingness to continue to develop knowledge and practice through a combination of instruction, on the job learning, attending teaching sessions and study days, where appropriate.

Personal Qualities and Skills

Essential criteria
  • Able to work within the scope of their practice under direct and indirect supervision by the registered professional (training will be provided)
  • Demonstrable knowledge of equipment used in healthcare and ensure that they are compatible and in good working order and escalate any concerns to a registered professional.
  • Able and willing to work flexible shift patterns, internal rotation today and night duty and unsocial hours, according to service needs

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.

We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.

Documents to download

Apply online now

Further details / informal visits contact

Name
Neenu Thankam Saji
Job title
Ward Manager
Email address
[email protected]
Telephone number
02088364115
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