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Job summary

Main area
Acute Medicine and Community
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Shift work to cover 24/7)
Job ref
197-AJ7003
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
University Hospital Lewisham
Town
London
Salary
£24,625 - £25,674 per annum plus HCA
Salary period
Yearly
Closing
14/07/2025 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

ED Administrative Support Worker/Receptionist

Band 3

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Act as an ‘ambassador’ for the Directorate in terms of telephone and in person contacts and as a friendly and competent point of access to the Trust for outside organisations.

To be part of an administrative support team who provide a high quality and professional administration service for the Emergency Department. (ED) Promoting a polite, empathic and efficient Emergency Service to members of the public, their relatives, Trust Staff, GPs and other organisations both face to face and via the telephone. To be proactive and work to ensure the Trust meets all targets relating to the ED.

 

The role is 3-fold and will include all elements of the following duties to be worked on a rotational and adhoc basis.

 

Receptionist, Ward Clerk, Administrative support worker

 You should be able to work under pressure whilst using your own initiative in dealing with immediate enquiries both on the telephone and in person from a wide range of people including GPs, police and relatives.  

It is important that you are able to prioritise and organise your own workload to meet the needs of the service. These roles typically rotate across all areas of the EDs and staff may be asked to work across sites should the service require this.

Main duties of the job

 

 

You will initially act as the first point of contact, meeting and greeting patients attending the Emergency Department and booking them onto the computer system.

You should possess excellent verbal and written communication skills together with previous experience of working within a similar environment.  Keyboard and IT skills are essential and previous NHS experience would be an advantage.

We are very busy departments and we operate a shift pattern / rota that would require you to be able to work flexibly to cover days, nights, weekends and Bank Holidays.

PLEASE ANSWER THE FOLLOWING QUESTIONS AS PART OF YOUR APPLICATION:

1. What skills do you already have which are transferable to this role?
2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills
3. Please give an example of when you have been a part of a really effective team and explain what made it such a good team


Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the short listing stage.

 

Previous Applicants need not Apply

Working for our organisation

 

 

We want to work together to provide high-quality care for every patient, every day.

  • We treat everyone with respect and compassion
  • We work as a team to improve quality
  • We take responsibility for our actions
  • We work together for patients and colleagues
  • We learn, develop and share knowledge

Detailed job description and main responsibilities

To register on the patient information database all patients who present at the ED Reception Desk ensuring identity checks and all data collection is accurate and complete and urgency of condition are undertaken and escalated where necessary.

Monitor Ambulance arrivals screen for incoming patients and update central log to ensure accurate recording of ambulance turnaround times. Escalating to the Nurse in Charge and Assistant Business Manager when necessary to ensure LAS can handover within less than one hour.

Make review clinic, fracture and dressing clinic appointments using iCare ensuring that any hospital notes, and other supporting information is available.

Ensure that all referrals for Out-patient clinic are checked by the A&E Consultant before taking these to the Appointments office together with the patient’s A&E record.

To deal with enquiries, either face to face or over the telephone from a variety of external sources, such as, relatives or friends, GP’s, Ambulance Service, Police and from internal sources, such as, Wards, X-ray and Pathology, using tact and discretion, in-line with local polices referring to senior colleagues for advice if needed.

Person specification

Qualifications and Training

Essential criteria
  • • Good standard of education NVQ 2 or equivalent
  • • GCSE English Language or equivalent
  • • Clear handwriting and spelling
  • • Numerate
Desirable criteria
  • • NVQ Business Administration – Level II or equivalent
  • • RSA II
  • • Certificate in Office
  • • ICare Trained

Experience

Essential criteria
  • • Previous experience of working in a busy environment
  • • Previous experience in an admin role
Desirable criteria
  • • Previous experience of working in a busy environment in a healthcare setting
  • • Experience on the ICare System and Electronic Discharge Summaries System
  • • Previous experience of minute taking

Skills and Abilities

Essential criteria
  • • Basic computer literacy (Word, Excel, PowerPoint)
  • • Good organisational and administration skills
  • • Effective communication skills
Desirable criteria
  • • Ability to prioritise a busy workload

Knowledge

Essential criteria
  • • Basic understanding of practical Data Protection issues
  • • Knowledge of child and adult protection issues

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Wendy Taylor
Job title
Assistant Service Manager ED
Email address
[email protected]
Telephone number
02031926038
Additional information

Mohamed Kamara - Reception Manager @ [email protected] 

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