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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Part time - 32 hours per week (Monday 0830-2000, Tuesday 0830-1700, Wednesday 1200-1700 and Thursday 0830-1700)
Job ref
197-RF6921
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
Alexis Clinic UHL
Town
London
Salary
£24,625 - £25,674 per annum pro rata plus HCAS
Salary period
Yearly
Closing
26/06/2025 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Team Administrator

Band 3

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

It is an exciting time within HIV services in Lewisham as  HIV services continue to develop. We are looking for a part-time sexual health administrator/receptionist.

 

Main duties of the job

The successful candidate will work as a member of a multi-disciplinary team. You will be an enthusiastic, reliable, non-judgmental individual, possessing good organisational and communication skills.

Evening work may be required one evening a week.   Although the main base is Alexis clinic UHL the post holder will be expected to work at any of the Lewisham HIV/ sexual health  clinics if required.

There will be a training programme to ensure that you are supported to deliver confidential quality care.

 

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

To assist the service co-ordinator with general administration/clerical duties to ensure the smooth running of the HIV service as required.

  • Booking appointments for patients on reception and over the phone
  • Demonstrating accuracy and completeness of information when using our database system
  • Ability to communicate clearly, confidently, and professionally on the phone and face-to-face
  • Working as a team player to meet personal and departmental objectives
  • An understanding, acceptance, and adherence to the need for strict confidentiality
  • Booking of interpreters for patients according to the Trust policy.
  • Provide cover for colleagues during annual leave, sickness, and busy periods – this may mean going to different sites
  • Be fully competent in the features of the service computer system and undergo further training when systems are updated and as the job requires
  • Attend additional training as required and assist new staff with training
  • To refer enquiries as appropriate to the line supervisor or manager, ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and ensuring prompt and accurate response to all enquiries
  • Manage tidiness and appearance of reception
  • Order all stock for services within site as relevant

 

Person specification

Qualifications and Training

Essential criteria
  • GCSE English/maths or equivalent A –C
  • NVQ – Business Administration level 3 or equivalent

Experience

Essential criteria
  • Working within a busy office environment
  • Learning new software packages as new systems are introduced within the Trust
  • Working with and contributing to a team
  • Effectively dealing with sensitive, complex situations which may involve other colleagues, patients and families/carers
  • Excellent organisational skills, especially under pressure
  • Effectively communicating and overcome barriers including language, sight, hearing and speech problems
Desirable criteria
  • Experience of working within the health or social care setting
  • Experience of using Rio and iCare

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Benjamin Bannon
Job title
Service Co ordinator
Email address
[email protected]
Telephone number
020 3192 6752
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