Job summary
- Main area
- Emergency Department
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 197-HF6792
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- London
- Salary
- £24,625 - £25,674 per annum plus HCA
- Salary period
- Yearly
- Closing
- 22/05/2025 23:59
Employer heading

Emergency Department Technical Assistant
Band 3
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
As a member of the Emergency department Team, you will assist the qualified staff in delivering a caring and effective, patient focussed service in keeping with the aims, objectives and standards of the Trust.
Assist with the maintenance of a safe care environment including preparing and clearing rooms and equipment with particular reference to infection control and safe working environment for patients, visitors and staff.
You will be an experienced Health Care Assistant and be able to use your Phlebotomy skills this is a specialist clinical support workers who take blood samples from patients, be able to insert an intravenous (IV) cannula and be able to
explain the procedure to patients reassuring patients if they are nervous or distressed.
Main duties of the job
Under guidance from qualified staff, sensitive and appropriate clinical care is delivered to meet individuals’ needs, respecting personal dignity and beliefs.
Information is handled and exchanged with care, accuracy and sensitivity, maintaining patient confidentiality at all times.
Effective communication is maintained within care team and between other
care teams, patients, relatives and visitors
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
Key Result Areas & Performance
Clinical
• Management of Patient Care
• Supports RN in assessment of patient
• Performs clinical baseline observations
• Orientates patient and relatives to the department environment
• Follows plan of care, reports any changesin the patient’s condition
• Contributes with suggestions and ideas for action
• Reports results of any intervention
• Records and documents episodes of care in accordance with guidelines
• Performs ECG recordings.
• Phlebotomy and Cannulation Skills
• Liaises with other departments and members of the multidisciplinary team as directed by the nurse in charge.
Legal and Ethical Practices
• Follows local policies and procedures e.g. fire, manual handling, violence and aggression and infection control
• Adheres to principles of good practice
• Demonstrates respect of patients 'privacy and dignity
• Is aware of own responsibilities to respect and maintain patient confidentiality e.g. use of privacy button when dealing with telephone enquiries
• Works within boundaries of knowledge and training
• Safely handles and cares for the patient’s property.
Person specification
Qualifications and Training
Essential criteria
- Literacy and numeracy to secondary school standard or above
- NVQ Level 3 in Health Care or equivalent experience
- Phlebotomy Skills
- IV Cannulation
Experience
Essential criteria
- Minimum 1 year working in an acute hospital setting
- IT Literate with clear communication and documentation skills
Desirable criteria
- Experience of working in an Emergency Department
Knowledge
Essential criteria
- Be able to carry out ECG recordings.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Cathy Rogers
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 07717821237
- Additional information
Cathy Rogers
Emergency Department Senior Sister
02088364458
George Adomako
Emergency Department - Matron
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