Job summary
- Main area
- General Manager
- Grade
- Band 8c
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 197-HF7105
- Employer
- Lewisham and Greenwich NHS Trust
- Employer type
- NHS
- Site
- Queen Elizabeth Hospital
- Town
- London
- Salary
- £82,906 - £94,632 per annum inclusive of HCA
- Salary period
- Yearly
- Closing
- 12/08/2025 23:59
- Interview date
- 05/09/2025
Employer heading

General Manager - Urgent & Emergency Care
Band 8c
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
We have an exciting opportunity for a suitable individual to lead the Urgent and Emergency Care directorate at Queen Elizabeth Hospital, part of Lewisham and Greenwich NHS Trust. In this prominent role you will gain fantastic experience in managing emergency services in a busy acute hospital and work closely with senior leaders across the Trust.
We are looking for a dynamic, inclusive and people-focused leader who is skilled at building relationships with a range of operational and clinical staff, both internally and externally. The successful candidate will provide strategic and operational leadership to the directorate and be responsible for embedding a structured framework for the management of key performance indicators and quality standards. You will also represent the Trust at a range of forums, working closely with the SE London ICB and other partnering organisations.
Main duties of the job
Working in partnership with the Divisional Triumvirate and Clinical Directors, you will be responsible for the operational and financial performance of the clinical services within the directorate. You will ensure there are robust control processes in place to monitor financial performance and quality standards and take decisive action where there are variances from plan. You will also lead on the development of the annual business plan and oversee the drafting and presentation of high-quality business cases and briefing papers for the directorate.
The Division is responsible for providing urgent and emergency care services to patients at Queen Elizabeth Hospital, in collaboration with SEL ICB and other external partners. Our team also works closely with Greenwich Health, who provide the on-site urgent treatment centre. You will be integral to the delivery of several exciting service transformations in progress, including the expansion of the same day emergency care service and the development of a new acute medical and frailty unit.
Working for our organisation
This role will suit someone with strong leadership skills and a passion for improving clinical outcomes for patients. The successful candidate will need to possess excellent organisational, communication and people skills, with a proven track record in operational delivery and performance management. You will join a driven and progressive senior leadership team, who will support you in your personal development as you progress on your leadership journey.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for - the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events that aim to:
- Improve representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development.
- Widen access (anchor institution) and employability.
- Improve the experience of staff with disability.
- Improve the EDI literacy and confidence of trust staff through training and development.
- Make equalities mainstream.
Detailed job description and main responsibilities
KEY RESPONSIBILITIES
Performance Management
Ensure the delivery of agreed performance indicators for the Directorate in relation to clinical outcomes, clinical efficiency and service line reporting.
Ensure the Directorate has clearly defined performance objectives supported by a management regime to deliver continuous improvement.
Develop and implement effective reporting arrangements to accurately record and monitor performance against targets and to pro-actively manage any variances.
Provide regular reports of performance trends and service specific analysis to the Chief Operating Officer and other Executive Directors with assurance that appropriate follow up actions will be completed.
Lead on and oversee drafting and presentation of high-quality business cases, position papers and service plans for the Directorate.
Lead the development of the annual Service Business Plan in conjunction with the Divisional Director of Operations, Service Leads and divisional managerial staff. Lead on specific elements of the divisional plan as defined by the Divisional Director of Operations.
Hold Lead Clinicians, Lead Nurses and Service Managers to account for delivery of their objectives through regular performance and service review meetings.
Deal directly with key external stakeholders including local ICB’s and Place teams, other external agencies and contractors as required.
Participate in the Trust Manager on-call rota.
People Management
Monitor compliance within the directorate with Trust-wide staff management policies and procedures and take remedial action with accountable managers where shortfalls occur.
Line manage, coach and develop Lead Clinicians, Lead Nurses and Service Managers and conduct their annual performance appraisal in conjunction with, respectively, the lead clinician and lead nurse.
Ensure that managers have been trained in core workforce policies and are competent to deal with first line workforce issues.
Ensure that all staff have annual appraisals and Personal Development Plans that support the Trust’s excellence agenda.
Ensure that staff are deployed cost-effectively and controls are in place to meet key workforce performance indicators on bank and agency, sickness absence reduction, turnover, etc.
Take a proactive approach towards tackling HR issues including recruitment and retention, labour utilisation and skill mix.
Ensure that appropriate action is taken to deal with issues of staff discipline, grievance, poor performance and sickness, up to and including dismissal.
Manage and lead in a way that ensures respect and inclusion of all groups of staff, patients and carers.
Person specification
Education
Essential criteria
- First degree or equivalent
- Evidence of other specialist knowledge at higher degree or master’s level
- Extensive knowledge of the NHS in the acute sector with up-to-date knowledge of patient services
- Evidence of CPD
Working with Others
Essential criteria
- Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust’s and your performance expectations
- Able to network and collaborate constructively with internal and external partners to deliver and improve services
- Able to lead a team, and to adopt a team approach to deliver and improve services
- Excellent inter-personal and communications skills and the ability to direct when required
- Engages effectively across boundaries, while operating in partnership with stakeholders towards a shared vision
- Able to act with integrity, and to value respect and promote equality and diversity
Experience
Essential criteria
- Significant experience in clinical service management at a senior level in a large, complex acute hospital or community service environment
- Demonstrable success in delivering large scale change projects/programs with and through management and clinical teams, including senior level experience.
- Track record of financial delivery
- A good understanding of the changing NHS environment
- Track record in writing complex cases and policies
- Experience of managing and deciding on complex employment issues
Managing Services
Essential criteria
- Able to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
- Able to manage and deliver services within resources
- Able to critically analyse and interpret complex financial and clinical data sets
- Able to effectively manage performance by holding themselves and others to account for service outcomes
- Able to actively contribute to plans to achieve service goals
- Manage people, by providing direction, reviewing performance, and motivating others
- Able to ensure patient safety by assessing and managing risk associated with service developments
- Able to facilitate transformation and change to improve services
Personal Qualities
Essential criteria
- Demonstrate insight into own limitations and abilities and actively seek support and advice when required
- Able to manage themselves by organising and managing themselves while taking into account the needs and priorities of others
Skills
Essential criteria
- Able to demonstrate sound political judgement and astuteness in understanding the contexts for change
- Ability to analyse highly complex problems and to develop practical and workable solutions using knowledge and evidence
- Able to make sound decisions using all available evidence, and evaluate their impact
- Excellent IT skills, including the ability to create and handle large documents using Word processing skills, producing spread sheets and analysis for presentation at meetings and Board level events
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Adam Hughes
- Job title
- Director of Operations, QE Medicine Division
- Email address
- [email protected]
- Telephone number
- 07551 436603
- Additional information
Lorraine Miller
Triumvirate PA, Divisional Coordinator
Lewisham and Greenwich NHS Trust
QE Medicine, Queen Elizabeth Hospital, Stadium Road, London SE18 4QH
T 65135 / 07442992951
E [email protected]
List jobs with Lewisham and Greenwich NHS Trust in Administrative Services or all sectors