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Job summary

Main area
Paediatrics
Grade
Band 4
Contract
Permanent
Hours
Part time - 23 hours per week (Long days 08.00 - 20.30 Wednesday and Friday)
Job ref
197-R-RF7526
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
Queen Elizabeth Hospital
Town
London
Salary
£27,485 - £30,162 per annum pro rata plus HCAS
Salary period
Yearly
Closing
23/11/2025 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

Paediatric Flow Coordinator

Band 4

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

An exciting opportunity has become available for a proactive member of staff with good communication skills to help assist with bed management issues and flow through the Children’s areas ensuring that patients can be admitted in a timely manner with minimal delays.

 

Main duties of the job

The successful candidate will be responsible for working closely alongside the nurses in charge of all paediatric areas to improve the patient’s admission pathway. They would need good resolution and problem-solving skills liaising with other wider teams such as ISS. The candidate will also assist senior staff with attending department huddles, trust bed meetings and reflecting bed capacity and the Children’s Services OPEL levels on the South Thames Paediatric Network Dashboard.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

The post holder will help to improve the flow of patients through the emergency and acute pathway across the site, supporting teams to ensure patients receive timely assessment and discharge from the ward areas. A key function to this role is liaising and communicating with stakeholders to prevent delays in this pathway and deliver timely flow across the site supporting the decongestion of ED and supporting patients getting the right care, at the right time in the right place. 

The post holder will be part of the site operational team and will ensure early intervention and escalation at the key points in the patient’s journey to maintain patient safety, high quality patient care, patient flow and performance against the emergency standards. In hours, they will work closely with the Matron, ED Consultants and Hot consultant and out of hours with the site team.

Person specification

Qualifications and Training

Essential criteria
  • NVQ4 or equivalent qualification or equivalent experience combined with some short courses and training
Desirable criteria
  • iCare Superuser training

Experience

Essential criteria
  • Experience of working within an acute setting
  • Experience of working emergency standards within emergency and acute pathways

Knowledge

Essential criteria
  • Knowledge of iCare system
  • Knowledge of NHS emails
  • Knowledge of the Safeguarding System
  • Understands the need for patient confidentiality in relation to verbal/written/electronic information
  • Understands the Data Protection Act and the implication form patient data Understanding of Health and Safety at Work requirements
Desirable criteria
  • Equal opportunity / fair access
  • Knowledge of Emergency Department pathways
  • Knowledge of the sites Full Capacity Protocol Plan

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Chloe Hackett
Job title
Paediatric Emergency Department Ward Manager
Email address
[email protected]
Telephone number
02088364353
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