Job summary
- Main area
- Archives/IM&T
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 308-CORP-2860
- Employer
- London Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- London Ambulance Service NHS Trust HQ
- Town
- London
- Salary
- £34,089 - £41,498 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 28/05/2024 23:59
Employer heading
Operational Information & Archives Assistant
NHS AfC: Band 5
London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 9,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.
In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Job overview
We are looking for a motivated, dedicated and enthusiastic individual to join our small, friendly team. This role is responsible for researching 999 call records and ambulance crew documentation to provide information for enquiries from internal departments and external agencies including the Metropolitan Police and Coroners Courts.
Main duties of the job
You will provide evidence (patient records, voice recordings, chronology of events) for police investigations, Coroners’ Courts and internal investigations.
You will be required to prepare and maintain recordings of 999 calls for use by LAS & Metropolitan Police. You must have experience of working with sensitive and confidential information and the ability to search an extensive range of records in several media formats to investigate enquiries. This will involve using your problem solving and organisational skills.
You will provide research and administrative support within a team environment and will assist in ensuring that call records, patient report forms and other sensitive documents are collated, stored and accessed appropriately in line with NHS and external guidance including the Data Protection Act.
Working for our organisation
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London – using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Detailed job description and main responsibilities
This post is specifically responsible for the following tasks:
- Provide bespoke complex information in response to enquiries from external agencies, which may be used as evidence in criminal proceedings or in Coroners Courts
- Liaise with Metropolitan Police (MPS) and other external agencies regarding disclosure of information
- Investigate enquiries which involves researching an extensive range of records in several media formats such as electronic records microfilm
- Follow guidelines controlling access to sensitive and confidential documents in line with NHS and external guidance including the Data Protection Act and patient confidentiality.
Person specification
Qualifications, Accreditations, Education
Essential criteria
- ‘A' Level standard of education or equivalent experience and knowledge of working in a similar environment.
Experience
Essential criteria
- Experience in working in a customer focused environment.
- Experience of dealing with difficult customers
- Experience of applying legislation / company protocols and procedures in a work environment including Data Protection Act, Freedom of Information Act and Caldicott principles
Knowledge and Skills
Essential criteria
- Ability to develop thorough knowledge of operational working procedures to answer complicated enquiries
- Knowledge of Data Protection Act, Caldicott and other legislation applicable to archiving of sensitive and confidential records.
- Ability to interpret, classify, locate and retrieve information using a methodical and systematic approach to work.
- Ability to make own decisions on how complex issues should be resolved and to consult manager when appropriate.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Marie Fennell
- Job title
- OperationaI Information and Archives Manager
- Email address
- [email protected]
- Telephone number
- 07917837286
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