Job summary
- Main area
- IUC Clinical Quality Manager
- Grade
- NHS AfC: Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 308-LAS111-0343
- Employer
- London Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Trust HQ
- Town
- London
- Salary
- £75,328 - £86,114 dependent upon experience
- Salary period
- Yearly
- Closing
- 26/06/2026 23:59
Employer heading
IUC Clinical Quality Manager
NHS AfC: Band 8b
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.
We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city. We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.
We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.
We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time
Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.
Job overview
The IUC Clinical Quality Manager will provide senior clinical leadership and oversight for quality, governance, patient safety and clinical assurance across Integrated Urgent Care services. The postholder will support the delivery of clinical quality strategies, strengthen regulatory and statutory compliance and work closely with operational, clinical and governance teams to ensure safe, effective and patient-centred care.
The role will act as a key link between IUC governance structures, clinical quality teams and wider internal and external stakeholders, including ICBs, acute trusts, safeguarding partners, regulators and other healthcare providers. The postholder will also support service development, clinical pathway improvement, risk management, audit, learning responses and CQC assurance activity.
Main duties of the job
The postholder will oversee clinical quality, patient safety and governance activity across their area of responsibility, ensuring incidents, learning responses, Duty of Candour, risks, quality alerts and investigations are managed effectively and within agreed timeframes.
Key duties include supporting clinical teams to meet regulatory standards, identifying themes and trends from incidents and quality intelligence, contributing to clinical strategy and service improvement, and providing senior clinical advice to operational and IUC teams. The role will also involve supporting complex and multi-agency learning responses, undertaking or commissioning investigations, providing assurance for CQC and quality reporting, and promoting a Just Culture approach to learning.
The Clinical Quality Manager will line manage and support quality leads, provide visible and credible clinical leadership, contribute to clinical supervision and development, deputise for the Head of Clinical Quality when required and work collaboratively with internal and external partners to improve patient outcomes and strengthen governance across IUC services.
Working for our organisation
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London – using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Detailed job description and main responsibilities
The IUC Clinical Quality Manager will provide senior clinical leadership across quality, governance, patient safety and assurance within Integrated Urgent Care. The postholder will work closely with the Head of Clinical Quality to deliver local and pan-London clinical quality priorities, ensuring services meet statutory, regulatory and professional standards.
The role will include oversight of incidents, risks, learning responses, Duty of Candour, quality alerts, audits and clinical governance processes. The postholder will identify themes and trends, support complex investigations, contribute to CQC assurance, and ensure learning is translated into meaningful improvement for patients and staff.
The postholder will act as a visible and credible clinical leader, supporting clinical supervision, staff development, quality improvement and a Just Culture approach. They will build strong relationships with operational teams, IUC leaders, commissioners, system partners and external providers to strengthen pathways, improve patient safety and support high-quality, patient-centred care.
They will also line manage Quality Leads, deputise for the Head of Clinical Quality when required, contribute to senior clinical on-call arrangements, and represent the Trust at internal and external meetings, including highly sensitive or complex governance forums.
Person specification
Qualifications
Essential criteria
- A minimum of a BSc in Paramedic Science, Nursing or equivalent in a clinically appropriate area
- Significant experience gained at a team leader, advanced practice or managerial level in clinical leadership
- Significant experience gained at a team leader, advanced practice or managerial level in clinical leadership
Experience
Essential criteria
- Experience of working in other clinical settings
- Ability to plan and organise a range of complex activities, which require the formulation and adjustment of plans or strategies.
- Demonstrable experience of providing clinical assessment and advice within a Clinical Hub/ Clinical Support Desk/Integrated care setting.
Knowledge and Skills
Essential criteria
- Ability to operate at a senior tactical level and motivate a team to deliver a high-quality programme.
- Demonstrable knowledge of governance, quality improvement, compliance, patient safety and risk including national frameworks including PSRIF and LfD.
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Attia Anwar
- Job title
- IUC Head of Nursing & Quality
- Email address
- [email protected]
- Telephone number
- 07961708533
List jobs with London Ambulance Service NHS Trust in Administrative Services or all sectors







