Job vacancy: Make Ready Hub Co-ordinator, London Ambulance Service NHS Trust, London

Job summary

Main area: Make Ready
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (This role has rotational shift pattern, covering both day and night shifts (50% days, 50% nights), across the seven days of the week. This includes weekends and bank holidays.)
Job ref: 308-CORP-3026-A

Employer: London Ambulance Service NHS Trust
Employer type: NHS
Site: Various Make Ready hubs
Town: London
Salary: £31,081 - £33,665 Per annum (HCAS dependent on location)
Salary period: Yearly
Closing: 21/05/2025 23:59

Make Ready Hub Co-ordinator

NHS AfC: Band 4

London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 9,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.

In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Detailed job description and main responsibilities

To deliver the provision of services within the Make Ready Hub delivering excellent clinical care for patients by ensuring the right equipment, products and vehicles are available at the right place, at the right time.
 Supervise a team of Make Ready Technicians (MRT) to carry out cleaning, refuelling, movement and restocking of front line vehicles.
 Supervise a team of Make Ready Technicians (MRT) to pack consumables into pouches, using defined processes.
 The post holder will be required to utilise the asset management system (Pro Cloud) to ensure timely replenishment of equipment and consumable items, assign assets to vehicles, and record vehicle preparations.
 The post holder will be required to ensure consumable items are replenished over a number of remote sites, to minimise operational down-time for ambulance operational colleagues restocking
 To interpret detailed information using Trust electronic systems such as Current Status and the Business Intelligence (BI) Portal, and use this data to allocate tasks to the MRT and vehicles for operational use.
 To maintain regular contact with Group Management Teams, Fleet, Logistics, Workshop staff and other central support functions to resolve issues that may be complex, to maximise patient facing time for ambulance operation colleagues.
 To use creativity, imagination and innovative ideas to resolve vehicle and equipment resourcing issues and challenges, which prevent the Service from providing high quality patient care.
 To use communication systems and advanced keyboard skills alongside knowledge and understanding of Trust systems which allow monitoring of fleet and equipment availability
 To analyse and collate information in real time to report on actual and predicted vehicle demand, using own judgement to initiate improvements with stakeholders to initiate improvements in availability where deficiencies identified
 Have ability to understand and manage frequently changing information to respond to conflicting priorities.
 Maintain accurate records for governance assurance such as vehicle movement logs, staff sign-on registers, audits and inventory reports.
 The post holder will ensure that vehicles are deep cleaned to standard and in accordance with service scheduling.
 Perform any other duties commensurate with the grade.

Person specification

Qualifications

Essential criteria

Current UK full manual licence WITH no more than 3 penalty points
Provisional C1 category on driving licence
Good standard of written and verbal English
Willing to undertake any training as required by LAS

Desirable criteria

C1 category on driving licence

Experience

Essential criteria

Previously undertaken Technician role or similar, including sufficient experience in vehicle deep cleaning and functional testing of medical equipment
Ability to build up good relationships with internal customers and staff at all levels and deal with staff issues in sensitive manner
Ability to organise and train others
Ability to manage time management issues

Desirable criteria

Minimum of 2 years supervisory experience

Knowledge

Essential criteria

Excellent communication and organisational skills with strong attention to detail
A leader and team player with good interpersonal skills
Excellent command of Information Technology and proficient in the use of MS Office

Desirable criteria

IPC trained, H&S knowledge and COSHH understanding
Working knowledge of healthcare environment

London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Employer.

For more information on our equalities strategy, please visit our website and review our current equalities strategy.

In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.

High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.

Correspondence regarding an application will be done via email to all job applicants. Please ensure you provide current e-mail address on the job application form and please check your email inbox and junk mail regularly.

If you are successful at interview and offered employment, your personal details will also be transferred into the national NHS Electronic Staff Records system.

Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.

The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.

If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.