Job overview

To provide an efficient and friendly reception service , dealing with all enquiries in a professional and sympathetic manner

To coordinate and maintain an effective administration system, on behalf of the Trust Dental Service. Ensuring all enquiries and correspondence are promptly and efficiently dealt with especially relating to the centralised referral service

To maintain, record and monitor accurate reporting of all dental activity information for the Trust Dental Service

Main duties of the job

KEY RESPONSIBILITIES 

• Deal with enquiries from patients, medical staff and the general public, in a professional and co-operative manner either over the phone or face to face. 
• Maintain the confidentiality of patient’s information in accordance with the Trust Confidentiality Policy and the Data Protection Act.
•  Manage work priorities with no direct supervision, seeking advice where necessary and to act independently within appropriate guidelines.
• To act as the first point of contact to all patients, staff and other callers to the Trust Dental Service and to direct all enquiries in an efficient, courteous and friendly manner.
• To arrange appointments for patients and rebook (when necessary) appropriately by reallocating appointment slots, ensuring that the dentists’ time is used to the optimum.
• To maintain an efficient patient records filing system and prepare new patient files in time for first appointment ensuring referral letters and other relevant notes are included.
• Ensure the departments’ ‘failure to attend’ policy is followed so that patients waiting for treatment are not disadvantaged
•  Promptly forward patient referrals following triage to the appropriate clinician as directed by the senior dental officer.
•  If requested, provide prompt advice to patients and their referrers on the progress of their referral to the service

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.  

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.