From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job overview

To be responsible for the provision of a comprehensive and efficient administrative service to the Pre-Assessment Service, enabling the delivery of a high quality service to patients and staff.

Participate in a rota system to provide cross cover for other members of staff within the team to ensure consistent and effective service is maintained during periods of annual leave/sickness

Participate in the regular induction and training of new members of staff/colleagues within the team, sharing knowledge and expertise of the administrative processes, functions and specialty knowledge.

Learning/training in all other departments consisting of VRE, Wards and Pre-Assessment clinic

To ensure high standards on data entry and quality are achieved and sustained across all services in both paper and electronic record-keeping.

Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Framework including participating in annual performance and development reviews.

Please note there is 1x permanent and 1x 12 month fixed term post.

Main duties of the job

Manage day to day running of the wards without supervision

To provide a high standard reception service and general administrative support whilst being first point of contact to patients

When cancelling patients accurately record their RTT status ensuring the correct pathway is maintained.

Track all patient Health Records appropriately to the relevant service, using the electronic case note tacking system.

Respond to all requests and other queries via email promptly

To liase and communicate effectively with nurses/doctors and theatres of any changes or problems that arise on the day of surgery for patients; I.e. late arrival etc.

Ensure all appropriate departments are kept informed regarding changes to a patients surgery.(cancellations) Ie. Admissions coordinators, theatres

Ensure patient information is obtained and recorded in Trust electronic systems and this is checked regularly and updated in any changed on both electronically and in patients heath records.

Attending to doctors who have added patients onto the theatre list for surgery last minute and failed to inform the admissions team which means looking for medical notes on the day of surgery and prepping the notes

Must have the ability to adapt to multicultural needs and requests

It is essential to complete the Excel Database Spreadsheet Reports on a weekly basis for the Admissions Team Leader and Matron. This consists of an admin pack dealing with missed admissions and non-discharged patients.

Working for our organisation

Based in the vibrant and fast developing high tech quarter centred around City Road, Hoxton and Shoreditch, we have:

• A lively working atmosphere
• Easy and quick transport links
• Affordable housing in the coolest new developments right on the doorstep
• Career development opportunities for staff at all levels
• A range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.