Requirements

Essential /

Desirable

How Tested

Education / Qualifications

·       Educated to Master’s Level or equivalent level of experience (e.g. Business, Management, HR) or ability to demonstrate equivalent level of experience

·       Change management methodology qualification (APMG Change Management Practitioner or equivalent certification), similar level experience

E

E

AF/I

AF/I

Experience

·       Experience of leading on complex service transformation and change projects at a senior level.

·       Experience of working with a wide range of stakeholders from across multiple teams, services, and organisations

·       Experience of communicating highly complex, sensitive or contentious information to individuals and large groups

·       Highly developed transformation knowledge with healthcare setting underpinned by theory

·       Good knowledge of NHS strategy, policy, and guidance

·       Good knowledge of health service management, project management and change management and redesign

·       Experience of using Microsoft Office products, specifically Excel, to analyse data and draw out key issues

E

E

E

E

E

E

E

AF/I

AF/I

AF/I

AF/I

AF/I

AF/I

AF/I

Skills/Knowledge/Ability

·       Experience and knowledge of change management principles, methodologies, and tools

·       A solid understanding of how people go through a change and the change processes

·       Good understanding and demonstrable approach to benefits management

·       Excellent interpersonal and communications skills (both written and verbal) with an ability to clearly articulate messages to a variety of audiences

·       Ability to lead, manage and motivate teams

·       Able to disseminate information appropriately and facilitate collaborative working across a wide range of stakeholders

·       Excellent organisational skills including the ability to plan and organise broad range of complex activities

·       Excellent active listening skills

·       Experience of devising training and development plans to support sustainable change

·       Ability to use, analyse and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation

·       Ability to plan and implement new ways of working and to share knowledge and experience

·       Ability to demonstrate partnership working.

·       Highly developed, negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements

·       Knowledge of workforce re-design or service improvement methodology/tools

·       Understanding of NHS Information Systems

·       Knowledge of complex administrative processes

E

E

AF/I

AF/I

Personal qualities

·       Self-motivated and proactive

·       Ability to work to tight deadlines

·       Flexible and adaptable

·       Responsive to change

·       Team player

·       Demonstrate drive and energy

·       Ability to motivate others, identify and manage resistance to change

·       Ability to gain confidence and credibility of a range of professionals

·       To work autonomously and as part of a team

·       Proven ability to remain calm and efficient under pressure

·       Highly motivated and enthusiastic to learn/develop further

·       Demonstrable customer awareness

·       Ability to communicate at all levels requiring tact and diplomacy to achieve results

E

AF/I