Job summary
- Main area
- Healthcare Estates and Facilities (Hard & Soft) management
- Grade
- Band 8b
- Contract
- Fixed term: 24 months (Linked to Oriel, so any major delays or cancellation of the project (unlikely) would require a review of the duration.)
- Hours
- Full time - 37.5 hours per week (As post is a senior management role, there is an expectation that flexibility in working hours and locations will be required to meet operational requirements.)
- Job ref
- 273-DC-7143081
- Employer
- Moorfields Eye Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Moorfields Eye Hospital City Road
- Town
- London
- Salary
- £70,387 - £80,465 per annum incl. HCAS
- Salary period
- Yearly
- Closing
- 23/07/2025 23:59
Employer heading
Estates & Facilities Management Operations Lead (Fixed Term Role)
Band 8b
YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job overview
Moorfields Eye Hospital is getting itself ready for a huge step change in its future, namely moving to a new facility currently called Oriel, a new purpose designed and built healthcare, research and educational facility of c47,000 sqm in Camden.
We have created a temporary, fixed term position to provide operational resilience across a busy department as existing team members are engaged in tasks setting up Oriel EFM.
Main duties of the job
Core duties
• The post holder will take the lead for day-to-day operational matters of both Hard & Soft workstreams within the EFM team, backfilling the Head of FM, who acts up to cover responsibilities of the deputy director, who is leading the Oriel EFM implementation.
• To provide leadership, strategic vision and operational management of both the hard and soft services teams, including contract management of supply chain and service level agreements in place at the trust’s network locations.
• Budget management for all hard and soft services contracts and in-house teams forms part of the role, with the post holder responsible for working with each team, identifying and analysing cost pressures, associated cost improvement programme (CIP) targets, and manage the programmes to achieve the proposed targets.
• Produce monthly reports capturing relevant data and detailed business analysis of all service functions within the EFM remit.
• Provide assurance through experience and knowledge that satisfactory professional and technical standards including all statutory requirements and relevant codes of practice (not limited to health technical memorandums (HTMs) and health building notes (HBNs) are evidential and complied with.
• Carry out HR duties including appropriate investigations as and when required.
• To undertake other duties relevant to the post.
Working for our organisation
Moorfields is undergoing a significant amount of change with the new facility two years away.
The successful candidate will be a service delivery professional who embraces change whilst providing a steady hand alongside the attention to detail required to maintain bau activities.
Leadership fit
The deputy director leads a team of five operational services; electro-biomedical engineering (EBME), estates maintenance (hard services), facilities (soft services), capital planning, and the E & F business hub (including compliance, property & the help desk function).
This team strives for an open, collaborative and collegiate approach to service delivery. Whilst representing a support function, they are an integral part of the "overall machine" and deserve recognition for their own expertise, competence and skill sets.
The department has centred its approach around three principles;
- Transparency
- Customer focus
- Technical competency and professionalism
Whilst based at City Road, the role encompasses carrying out site visits across the trusts wider network.
Detailed job description and main responsibilities
Key Result Areas
- Individual tasks and programmes of work are delivered to evidenced base-lined expenditure, schedules and quality.
- All documentation is maintained at a high standard for assurance and auditing purposes
- Data management systems and policies, including information governance, are adhered to.
- Team members are provided with development opportunities for career progression.
- All governance, including legislative and regulatory requirements, is complied with and evidence-based.
You will be required to work 37.5 hours a week, normally based around an 8:30am to 5:00pm, Monday to Friday pattern however Moorfields offers a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly. There is an expectation that attendance to the City Road site will occur at least three days a week and likely more dependent on workload and staff requirements. You will participate in the Managers On call rota. Full details will be discussed at interview.
Our expectations of this role’s leadership of the EFM services operational teams and service contracts requires the successful candidate to:
• Utilise their evidential experience of managing complex healthcare EFM contracts as either a client or service provider for MEH’s benefit.
• Provide demonstrable experience in technical competency across Hard and Soft Services to complement the existing team. This will be evidenced with qualifications, knowledge and experience.
• Demonstrate ongoing operational leadership of large teams across multi-disciplinary soft and hard services teams, showcasing effective innovation in cost and quality-based service provision.
• Provide an exemplar customer service focus centred around safety, efficiency and ‘getting it right first time (GIRFT)’.
• Provide operationally evidenced deep understanding of IWMS and associated CAFM systems, demonstrating advantages of integrating data streams for efficiency and analytics.
• Provide analytical reporting on performance data regarding engineering operations and facilities systems, identifying trends and variances and producing robust recovery plans as required.
• Deliver optimisation of physical and human resources across asset management, maintenance, energy and carbon outputs balancing against safety and compliance constraints, exercising their professional judgement across a wide range of EFM related complex systems amidst the conflicting demands of the service.
• Audit and analyse departmental system processes for effectiveness, contributing to any revisions required to be implemented ahead of the Oriel move.
• Identify and review new technologies, systems and ways of working to improve effectiveness and performance alongside assessing resource, ROI and revenue consequences prior to submitting evaluation papers.
• Take pride in being able to delve deeply into complex technical estate infrastructure problems, deriving innovative and cost-effective solutions.
• Provide professional technical advice and guidance to trust staff, contractors, consultants, and design teams. Identify, assess and inform the team of pertinent changes in legislation, guidance, and best practice affecting the department.
• Be able to present complex technical information in an appropriate manner to all levels of staff, including Trust board members to influence effective action.
• Manage an effective human resource management plan, ensuring a robust performance monitoring & development framework is in place for the in-house EFM staff.
Additional core responsibilities
• Manage the departmental risk register to record and escalate any issues as necessary.
• Manage the preparation and submission of ERIC data and assist with all mandatory returns to NHS Estates and other external bodies.
• Engagement in capital project planning meetings as required to maintain continuity and ensuring EFM is considered through design, planning and execution stages.
• Represent the EFM team in external technical forums and networks, including various engineering, compliance and contractual meetings.
• Lead development projects of strategic importance to the department.
• Oversee the production and/or updating of department contingency plans, policies, protocols and standard operating procedures for emergency and business continuity.
• To undertake regular staff appraisals, ensure that the appraisal process is embedded throughout the hard and soft services teams and continuously monitor staff training and performance following the trust’s human resources process.
• Develop, interpret, implement and audit trust policies and operational procedural documents for hard and soft services. Participate in proposed changes for CQC standards, governance and assurance program to ensure full compliance.
• Supporting the development and delivery of the department’s sustainability strategy and targets, embedding responsibility for their delivery across the whole of the estates operational team.
• Be part of the Support Manager on call team.
Person specification
Qualifications
Essential criteria
- Educated to degree level or equivalent level 6 qualification in an estate engineering related technical category
- Full membership of a professional body relating to the role such as CIBSE, IWFM, IHEEM.
- Specialist qualifications relating to NHS estates management e.g. Authorised Persons across Electrical / Mechanical / Water trades
- Evidence of recent continuing personal development in estates management/technical knowledge.
- Post-graduate education to master’s degree level or equivalent level 7 qualification in an estates related technical category.
Experience
Essential criteria
- To have previously managed a multi-disciplined hard and soft FM department in excess of £5 million in value.
- Demonstrable extensive experience in interpreting statutory requirements and advising on what information best suits compliance requirements.
- Successful implementation of performance monitoring systems with a sound understanding of what constitutes acceptable ‘assurance’.
- Evidence of NHS management at a senior operational level, managing a large multi-disciplined hard and soft services department in a complex healthcare environment being able to demonstrate how they have navigated its known diverse situations and issues.
- Demonstrate how they have optimised physical and human resources across asset management, maintenance, energy and carbon outputs balancing against safety and compliance constraints.
- Provide evidence of analytical reporting on performance data regarding engineering operations and facilities systems, identifying trends and variances and producing robust recovery plans.
- Evidence of building working relationships across various stakeholder groups, exercising their professional judgement across a wide range of EFM related complex systems amidst the conflicting demands of the service.
- Demonstrable high levels of written and oral communication skills within a broad range of professional settings.
- Experience of developing and writing policies and procedures.
- Provide verifiable examples of their ability to delve deeply into complex technical estate infrastructure problems, deriving innovative and cost-effective solutions.
- To be conversant in and understand HTM and HBN guidance
Knowledge
Essential criteria
- Expert detailed knowledge of EFM relevant national legislative regulations/guidance and their application in a healthcare setting.
- Knowledge of internal NHS and external national compliance frameworks.
- Demonstrable understanding of contract management including standard forms of contract (NHS/JCT/NEC) and procurement options.
- Understanding and commitment to equality and diversity
- Demonstrate operationally evidenced deep understanding of setting up and managing IWMS and associated CAFM systems, demonstrating advantages of integrating data streams for efficiency and analytics.
- Excellent understanding of change management and performance management processes, with a proven record of successful delivery.
Skills
Essential criteria
- Ability to engage stakeholders verbally and in writing, to openly communicate complex ideas to a range of audiences and to generate trust and confidence in individuals at all levels both internally and externally to the organisation.
- Ability to establish effective and collaborative working relationships and engage effectively with a wide range of stakeholders, both internally and externally to resolve issues.
- Strong leadership with the ability to think and plan strategically and to exercise sound judgement in the face of conflicting pressures to find innovative ways of solving or pre-empting problems
- Excellent organisational skills and the ability to prioritise, meet prescribed deadlines with the ability to manage a complex workload under pressure and delegate to deliver to varying deadlines.
- Ability to identify risk and minimise risk effectively.
- Excellent verbal & written communication skills demonstrating high levels of attention to detail and high standards of accuracy particularly with budgeting and resource allocation procedures.
- Ability to absorb new technical information quickly and use a range of IT systems to best effect.
- Excellent staff management skills including motivating and coaching staff and managing capability/grievance/disciplinary issues, as required.
- Ability to reflect on experience and identify lessons learnt.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Paul Cartwright
- Job title
- Deputy director, estates & facilities
- Email address
- [email protected]
- Telephone number
- 020725334112130
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