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Detailed job description and main responsibilities

Leadership

• Provide leadership and direction to the service, including the wider directorate and business teams
• Mentor, coach and line manage the Development Operations service (including managed services) - developing their skills and capabilities to meet the needs of the organisation and healthcare partners, as well as building on existing recruiting capabilities to address new needs or skill gaps

Availability and capacity management

• Create and be responsible for Development Operations policy and strategy for service and capacity management, and the implementation of required changes
• Responsibility for ensuring the Development Operations standards and procedures are met across multiple service teams and managed service providers, identifying capacity issues, interdependencies, stipulating the required changes and instigating these.

Development process optimisation

• Set the strategy and manage resource allocation for development programmes
• Work with client functions to establish business requirements and identify, propose, initiate and lead these programmes

Financial management

• Understand how to balance cost versus value
• Consider the impact of user needs
• Budget authority and report on the financial delivery of your services (pay and non-pay)
• Monitor cost and budget for your services (pay and non-pay) and know how and when to escalate issues

Information Security

• Demonstrate in-depth knowledge of information security
• Design, quality review and quality assure solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature

Modern standards approach

• • Demonstrate a strong understanding of the most appropriate modern standards and practices, and how they are applied
• • Coach and guide others in these standards

Programming and build

• Collaborate with others when necessary to review specifications
• Use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools

Prototyping

• Use a variety of prototyping methods
• Share best practice and coach others
• Look at strategic service design end to end

Relationship management

• Influence stakeholders and manage relationships effectively
• Build long-term strategic relationships
• Facilitate and deliver business outcomes.

Service focus

• See the bigger picture and investigate how to get the best out of the underlying services to support the organisations’ strategic objectives and business priorities

Service reporting

• You can use your data analytics skills to enhance business performance

Service support

• You can identify, locate and fix faults

Strategic thinking

• Define strategies and policies across the IT Operations teams and provide guidance to others on working in the strategic context
• Evaluate current strategies to ensure business requirements are being met and exceeded where possible
• Create, develop and maintain operating procedures and policies for Development Operations, and contribute to the development of enterprise-wide policies and operating procedures (where they span multiple teams)
• Ensure alignment of operating procedures and policies in-line with national, sector (ICS) and industry best practice – where it makes sense to do so

Systems design

• Design systems characterised by medium-high levels of risk, impact, and business or technical complexity
• Select appropriate design standards, methods and tools, and ensure they are applied effectively
• Review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology

Systems integration

• Define the integration build
• Co-ordinate build activities across systems
• Understand how to undertake and support integration testing activities

User focus

• Collaborate with user researchers and can represent users internally
• Explain the difference between user needs and the desires of the user
• Champion user research to focus on all users
• Prioritise and define approaches to understand the user story, guiding others in doing so
• Offer recommendations on the best tools and methods to use

Community of Practice

• Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.

Other Duties:

• Participate in the on-call service
• Deputise for the IT Senior Management Team as required
• Occasional work may be required outside of core business hours to support major projects / programmes
• All other reasonable requests