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Job summary

Main area
Administration
Grade
Apprenticeships: Apprenticeship
Contract
Apprenticeship: 18 months
Hours
Full time - 37.5 hours per week
Job ref
455-NLFT-0046
Employer
North London NHS Foundation Trust
Employer type
NHS
Site
Highgate Mental Health Centre West
Town
London
Salary
£24,625 - £25,674 per annum
Salary period
Yearly
Closing
27/05/2025 23:59

Employer heading

North London NHS Foundation Trust logo

Clincal Administrator (Apprentice)

Apprenticeships: Apprenticeship

Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we: 

  • Collaborate at every level by living our Values to create the right conditions for us all to work together.
  • Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
  • Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
  • Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
  • Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
  • Take a trauma informed approach to everything we do

We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer.  We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.

The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.

Our trust website is:  https://www.northlondonmentalhealth.nhs.uk/ 

Job overview

Business Administration Apprenticeship

Throughout the duration of this role, the postholder will be required to enrol onto and complete the Business Admin Level 3 Apprenticeship. This programme will be completed within working hours in which allocated study time will be agreed with the line manager of the postholder. The apprenticeship will run for 15-18 months with the postholder gaining a Level 3 Nationally recognised apprenticeship qualification.

 

  1. Apprenticeship Programme Overview

The programme has been structured around three key themes of learning to support learners develop their knowledge and skills in a logical manner:

  • Core Business and Administration
  • Supporting Business Performance
  • Project Management

 

2. Eligibility

The programme will be delivered fully remote through the support of an external training provider using a blended learning approach, combining face-to-face tutorials with online learning resources and support.

To be eligible for this apprenticeship, the postholder must meet the following criteria.

  • Be eligible to work in the UK and / or have a visa valid for the full duration of the apprenticeship.
  • Be a UK / EU resident for the past 3 years.
  • Not be over experienced in the same field as the apprenticeship.
  • Not have any prior qualifications equivalent or exceeding the apprenticeship.
  • Have already obtained or be willing to work towards Functional Skills Level 2.
  • Not be in any other government funded programmes, such as University. 

Main duties of the job

Alongside completing the Business Administraion Apprenticeship, the successful candidate will work closely within the multi-disciplinary ward and admin team, ensuring that effective and efficient administration support is provided. This will include monitoring and reporting on ward compliance, sending discharge correspondance to GP's, minuting meetings and ensuring information on ward noticeaboards is up to date and relevant. 

You must be dedicated, reliable, proactive, and a flexible individual who is assertive and take the initiative in anticipating the needs of their teams. 

You should be able to work autonomously as well as part of a team.  Along with being able to demonstrate good verbal and written communication skills. 

It is essential that you have experience in using Excel along with good attention to detail.

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy: 
 

 

  1. We will provide consistently high-quality care closer to home.

  2. With our partners in North London and each borough we will ensure equity of outcome for all

  3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

  4. We will be more effective as an organisation by pioneering research, quality improvement and technology. 

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities

The post holder will provide an effective and efficient administrative service to the Inpatient Service within the Hospital Division. 

 

The postholder will need to demonstrate a high level of prioritising and organisational skills and be able to use initiative to develop office support systems as required, and to organise their own workload to meet Trust and local requirements, adjusting priorities as necessary in negotiation with the department and administration managers.

 

The job will involve liaison between colleagues at all levels, both inside and outside the Trust, as well as with service users and carers. 

 

The postholder will be expected to identify threats to the service offered to service users or to the Trust and to contribute to improving systems and processes.

 

All administrative staff are expected to support the reception function when required by providing excellent customer service at all times.

please refer to attached Job Description for futher details.

Person specification

Qualifications

Essential criteria
  • Evidence of good general education
  • Interest in continuing professional development

Skills/Abilities

Essential criteria
  • Use of MS Office software, to include Excel, Outlook and PowerPoint
  • Able to demonstrate advanced communication skills; both verbally and in writing
  • ability to allocate work systematically and prioritise workload
  • Able to work on own initiative and be proactive in problem solving
  • Able to act appropriately in a challenging environment
Desirable criteria
  • Accurate entry and retrieval of information on database systems.

Experience/Knowledge

Essential criteria
  • An understanding of the organisation’s Equal Opportunity Policy
Desirable criteria
  • Experience in an administrative role
  • Understanding of the needs of mental health service users
  • Experience of servicing/minuting meetings.
  • An understanding of relevant legislation e.g. Health and Safety, Data Protection, Confidentiality

Personal Qualities

Essential criteria
  • To be able to reflect the Trust values

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleJob share policyAge positiveImproving working livesCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nerma Russell
Job title
Admin Manager
Email address
[email protected]
Telephone number
07785 523777
Additional information

Catherine FitzGerald

Business & Administration Manager

[email protected]

Tel : 07818 453049

If you have problems applying, contact

Address
Candi & Tavi
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