Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 9 months (March 2026)
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 455-NLFT-0267
- Employer
- North London NHS Foundation Trust
- Employer type
- NHS
- Site
- Highgate Mental Health Centre
- Town
- London
- Salary
- £30,546 - £32,207 Per annum including HCAS
- Salary period
- Yearly
- Closing
- 05/08/2025 23:59
Employer heading
Voluntary Services Administrator
NHS AfC: Band 3
Thank you for your interest in the North London NHS Foundation Trust (NLFT). This is an exciting time to join us and be part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:
- Collaborate at every level by living our values to create the right conditions for us all to work together.
- Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
- Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
- Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
- Ensure that research, quality improvement, and technology lead the way and are embedded in our services.
- Take a trauma informed approach to everything we do
We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.
The North London Way to deliver: Better Mental Health, Better Lives, Better Communities.
Our trust website is: https://www.northlondonmentalhealth.nhs.uk/
Job overview
The successful applicant will provide administrative support to the Volunteer Co-ordinator and Voluntary Services Manager.
You should be able to work autonomously as well as part of a team and have good verbal and written communication skills.
Please note this role is based on site and will involve considerable contact with volunteers, ward staff and service users.
Main duties of the job
· To provide high quality customer focused administrative support and assistance across the Voluntary Services Department, ensuring the right support is provided in the right place at the right time.
· To ensure volunteers are recruited, inducted, trained, supervised, and reviewed in compliance with the policies and procedures of the Trust, as appropriate, in a timely and accurate way.
· The post holder will promote at all times a positive image of people with mental health conditions and learning disabilities and a positive image of the Voluntary Services Department and the wider Trust.
Working for our organisation
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
- We will provide consistently high-quality care closer to home.
- With our partners in North London and each borough we will ensure equity of outcome for all
- We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
- We will be more effective as an organisation by pioneering research, quality improvement and technology.
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Detailed job description and main responsibilities
·
· Act as the liaison point and first point of contact for all matters relating to Voluntary Services Department. Resolve queries or raise with supervisor as necessary.
· Respond to general enquiries by telephone, in person, e-mail and relevant online systems including local volunteer centre connect systems.
· Input data and update Voluntary Services systems/databases ensuring information is processed accurately and within timescales, to maintain up to date electronic personal files for the volunteer workforce.
· Maintain and update relevant data/evaluation sheets for Voluntary Services Department projects as required.
· Advertise volunteer vacancies, through the relevant systems: trust website, social media channels, local volunteer centres, local colleges etc.
· Liaise with volunteer applicants and recruiting managers to progress recruitment in line with key performance indicators.
· Ensure all pre-employment checks, including: ID checks, right to work checks, occupational health clearance, references and DBS checks are undertaken in line with legislation and policies and procedures.
· To assist the Volunteer Coordinator to develop and maintain accurate rotas and coordinate the allocation of duties with consideration to holiday, sickness and absence cover so that all volunteer services run smoothly and efficiently.
· Maintain financial records including checks on income and expenditure for the volunteer shop trolley service. Account for any discrepancies and any financial issues, ensuring the Head of Voluntary Services is briefed on issues of concern.
Check and process volunteer expenses claims, checking attendance against records to ensure accuracy.
Person specification
Skills and Abilities
Essential criteria
- Use of MS Office software to intermediate level, to include Excel, Outlook, PowerPoint and Teams.
- Able to demonstrate advanced communication skills; both verbally and in writing.
- Demonstrate the ability to respond in a flexible manner to competing demands of the service, teams’ and individual workload.
Qualifications
Essential criteria
- Evidence of good general education to include GCSE or equivalent in Maths and English
- Experience in a public-facing role
Experience
Essential criteria
- Experience in a secretarial/administration role/patient facing role or project support role.
- An understanding of the organisation’s Equal Opportunity Policy
Desirable criteria
- Experience of working in the NHS, ideally in a mental health environment
- Experience of recruitment
Personal Qualities
Essential criteria
- Diplomatic and sensitive to the needs of staff patients and volunteers.
- Able to use own initiative and deliver results.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kirstine McDowall
- Job title
- Voluntary Services Manager
- Email address
- [email protected]
- Telephone number
- 020 33177146
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