Job summary
- Main area
- Administrative Services
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 455-NLFT-0219
- Employer
- North London NHS Foundation Trust
- Employer type
- NHS
- Site
- 4th Floor, West Wing, St Pancras Hospital
- Town
- London
- Salary
- £31,944 - £34,937 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 17/07/2025 23:59
Employer heading
Veterans Service Administrator
Band 4
Thank you for your interest in the North London NHS Foundation Trust (NLFT). This is an exciting time to join us and be part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:
- Collaborate at every level by living our values to create the right conditions for us all to work together.
- Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
- Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
- Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
- Ensure that research, quality improvement, and technology lead the way and are embedded in our services.
- Take a trauma informed approach to everything we do
We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.
The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.
Our trust website is: https://www.northlondonmentalhealth.nhs.uk/
Job overview
Administrator
If you are looking for a new and exciting opportunity, have good administrative and ICT skills and experience and are not afraid of working in a fast-paced environment, you are exactly who we are looking for.
An opportunity has come up for an Administrator within the NHS Veterans Mental Health and Wellbeing Service.
An element of this service is to provide an outreach and screening service for Afghan refugees who are veterans, have served in the military police, worked as interpreters within these services or in other roles alongside the British Army or Government, many of whom will have experienced trauma.
NB: It is a role requirement that the successful applicant can speak Dari and/or Pashto.
Main duties of the job
The post-holder will support the management of the administrative function within the Op COURAGE Veterans Mental Health and Wellbeing Service in order to provide an efficient and effective service.
This includes a high level of prioritising and organisational skills to ensure administration targets are met. This to include swift and accurate administrative processing of referrals into the Service, co-ordination with triaging clinicians, and liaison with patients, referrers, services including GP, as well as the significant others of patients.
You must be experienced, dedicated, reliable, proactive, and a flexible individual who is assertive and take the initiative in anticipating the needs of their teams.
You should be able to work autonomously as well as part of a team. You should be able to demonstrate good verbal and written communication skills.
It is essential that you have experience in minute-taking and using Excel to intermediate level, along with good attention to detail.
Working for our organisation
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
1. We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4. We will be more effective as an organisation by pioneering research, quality improvement and technology.
Why NLFT?
· We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
· We promote flexible working and support staff with a range of health and wellbeing initiatives.
· NHS Discounts, generous annual leave, and NHS pension scheme
· Excellent internal staff network
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey, or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Detailed job description and main responsibilities
Please refer to main duties of the job/ attached documents or please contact us on the email below where we would be happy to discuss in further detail.
Please ensure you read the attached Job Description and Person Specification to ensure you meet the criteria.
This role involves working with refugees from Afghanistan. It is a role requirement that the successful applicant can speak Dari and/or Pashto.
Person specification
Qualifications
Essential criteria
- Evidence of good general education to include GCSE or Equivalent in Maths and English. HNC Level in Administration or equivalent experience within an admin environment
Desirable criteria
- Interest in continuing professional development
Skills/Abilities
Essential criteria
- Diary Management
- Use of MS Office Software to intermediate level, to include Excel, Outlook and PowerPoint.
- Good communication skills, both verbally and in writing
- Proven ability to allocate work systematically and prioritise workload
- Ability to work in a challenging environment and as part of a team
- Ability to work on own initiative and be proactive in problem-solving.
- Ability to speak Dari and/or Pashto to a fluent level
EXPERIENCE/ KNOWLEDGE
Essential criteria
- Substantial experience in a secretarial/administrative role
- Experience of servicing/minuting meetings
Desirable criteria
- NHS experience
- Experience of working in a mental health environment
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kelly Lewis
- Job title
- Senior Administrator
- Email address
- [email protected]
- Telephone number
- 0203 317 6818
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