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Job summary

Main area
Mental Health Patient Flow/Discharge
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
455-NLFT-0041
Employer
North London NHS Foundation Trust
Employer type
NHS
Site
Highgate West Mental Health Centre
Town
London
Salary
£31,944 - £34,937 per annum inclusive of inner London weighting
Salary period
Yearly
Closing
27/05/2025 23:59

Employer heading

North London NHS Foundation Trust logo

Network Navigator (Discharge Hub)

NHS AfC: Band 4

Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we: 

  • Collaborate at every level by living our Values to create the right conditions for us all to work together.
  • Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
  • Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
  • Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
  • Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
  • Take a trauma informed approach to everything we do

We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer.  We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.

The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.

Our trust website is:  https://www.northlondonmentalhealth.nhs.uk/ 

Job overview

We are seeking committed and diligent staff to work as Network Navigators in our Acute Mental Health Wards at Highgate Mental Health Centre. The roles are full time and in person with face to face working  as a minimum expectation.  These are new roles to work alongside our Patient Flow service and will be part of a wider system of supporting and managing our patient access and flow within the North London Mental Health Partnership. 

Directly reporting to the Discharge Coordinator  - you will be assigned to  an acute ward and will spend each day operating within the ward, ensuring our 72 hour formulation meetings are in place, linking in with the ward staff and ensuring all actions are completed in order to facilitate the safe discharge of the in-patient population as and when they are clinically ready for discharge.

Hours of work are currently Monday to Friday 9am to 5pm  - five days per week, with possible weekend working with the service planning to move to 7-day working in the future.

Main duties of the job

Network Navigators will be responsible at ward level for ensuring that each patient’s network of care is involved early in admission to inform care planning and timely discharge. They will organise this system around the patient to join key meetings during the admission.

 

The quality of interaction with patients and those involved in their care will be characterised by an approach that is therapeutic, strengths based, and recovery orientated. The network will include as wide a range of relevant individuals and services as required to support the patient’s recovery. This will include carers, community mental health and substance misuse teams, voluntary sector organisations, criminal justice system staff and housing providers where relevant.

 

The post holders will work closely with Discharge Coordinators and their designated ward(s) to identify individual patient’s strengths and barriers to discharge at the earliest opportunity following admission. They will work with the clinical teams involved to ensure timely resolution of barriers to ensure patients are discharged when they are clinically ready. Facilitating the contribution of carers is a key activity.

 

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

1.     We will provide consistently high-quality care closer to home.

2.       With our partners in North London and each borough we will ensure equity of outcome for all

3.       We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

4.       We will be more effective as an organisation by pioneering research, quality improvement and technology.

 

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities

Network Navigators will connect with a wide range of internal and external parties to support care planning and discharge planning. Within the Trust, this will include liaison with other resources that have a focus on discharge including mental health Social Workers, Crisis Resolution Teams, Personality Disorder Liaison Nurses, and Occupational Therapists. External pathways will include interface with general adult social care and a range of housing and other accommodation pathways. Single gender women’s wards will require connection to specific services e.g. domestic violence and refuge services and Children’s Services.

  • daily attendance in ward and board rounds
  • attendance in all relevant meetings
  • completion of referral on forms, entering information and narrative in EPR systems
  • documentation and handling of all issues pertinent to discharge
  • creating and managing actions from meetings
  • ability to work independently but within a wider team
  • exceedingly good communication skills both written and verbal
  • ability to work under pressure in a busy and acute mental health ward

Person specification

Qualifications

Essential criteria
  • Diploma in MH/NVQ level 3 or 4 MH or extensive current paid experience
Desirable criteria
  • experience or willing to undertake training de-escalation techniques

Abilities

Essential criteria
  • Well developed inter-personal skills
Desirable criteria
  • Digital competence and good written and verbal skills

Experience

Essential criteria
  • Previous experience in health and social care setting
Desirable criteria
  • To be knowledgeable about mental illness.

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleJob share policyAge positiveImproving working livesCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Christina Frew
Job title
Interim Service Manager
Email address
[email protected]

If you have problems applying, contact

Address
Candi & Tavi
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