Job summary
- Main area
- Ward Clerk
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week
- Job ref
- 455-NLFT-0029
- Employer
- North London NHS Foundation Trust
- Employer type
- NHS
- Site
- Pentonville Prison
- Town
- London
- Salary
- £29,176 - £30,225 Per annum base rate (pro-rata)
- Salary period
- Yearly
- Closing
- 22/05/2025 23:59
Employer heading
Wellbeing Centre Ward Clerk
NHS AfC: Band 3
Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:
- Collaborate at every level by living our Values to create the right conditions for us all to work together.
- Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
- Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
- Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
- Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
- Take a trauma informed approach to everything we do
We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.
The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.
Our trust website is: https://www.northlondonmentalhealth.nhs.uk/
Job overview
To provide high-quality clerical and administrative service to the HMP Pentonville Therapies team and it’s service users.
The administration of the role will require to support the wellbeing centre therapies team with everyday administration: printing documents for services users, sending out letters to service users, data collection, supporting and editing databases, compiling distraction resources, supporting with petty cash, placing stationery orders/procurement invoices. To collect visitors to and from the main gate
Main duties of the job
The post holder will:
· Put the needs of our patients and their carers first, and involve them fully in their care.
· Show kindness and compassion in all aspects of the care we provide.
· Behave with honesty, integrity and openness.
· Create a safe, friendly and caring environment, where people are treated with respect, courtesy and dignity.
· Strive for excellence, recognising achievements and valuing hard work.
· Support our staff to be the best that they can be.
To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services in a prison environment.
You will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.
Your duties will encompass regular liaison regarding the keeping of the appointment’s diary typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with external agencies and making appointments at the request of the service. You will assist in the maintenance of records, data management, filing, and photocopying and any duties essential to the comprehensive administration support service you will provide. You will be required to ensure the environment is updated with relevant information for the patient group in the Wellbeing Centre.
Working for our organisation
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
Our Five-Year Strategy:
-
We will provide consistently high-quality care closer to home.
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With our partners in North London and each borough we will ensure equity of outcome for all
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We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
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We will be more effective as an organisation by pioneering research, quality improvement and technology.
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Detailed job description and main responsibilities
- To participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration department.
- To undertake on-going personal development through participation in appraisal and supervision, attend and undertake relevant training identified
- To plan and coordinate their workload to ensure all deadlines are met and objectives achieved.
- To ensure good working relationships with all staff within the organisation and external agencies.
- To refer issues that arise appropriately, including enquiries or complaints from members of the public and patients.
- To maintain good standards of professionalism
- The post holder will encompass regular liaison regarding the maintenance of the appointment’s diary, typing of letters, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with internal / external agencies and making appointments at the request of the service.
- To assist in the maintenance of records, filing and photocopying and any duties essential to the comprehensive administrative / clerical / secretarial support service.
- Managing petty cash process
- Support with managing gate passes for visitors/contractors as required
This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.
Person specification
Education & Development
Essential criteria
- Education/Training
Desirable criteria
- 2 years NHS Experience
- Working in a team
Work Experience
Essential criteria
- Good knowledge and proficiency of Microsoft Packages to include Word, Excel, Powerpoint and Outlook
- Experience & Knowledge
- Skills & Abilities
Qualities
Essential criteria
- Works without supervision
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michele Malhotra
- Job title
- Divisional Head of Administration
- Email address
- [email protected]
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