Job overview

The Service Line Manager is a senior leadership role within the Greenwich Community Mental Health Team for Older People and the Greenwich Memory Service. Based at Memorial Hospital, Shooters Hill, the post holder is responsible for the operational and strategic management of these services, ensuring high-quality, integrated care for older adults with mental health needs.

This role involves leading multidisciplinary teams to deliver evidence-based, person-centred care that supports recovery, independence, and community living. The manager will oversee service delivery, performance, workforce development, and financial management, while fostering collaboration with internal and external stakeholders.

The post is full-time (37.5 hours/week) and reports to the Service Manager for Greenwich Community Services, with accountability to the Community Mental Health Director. The role does not include on-call duties but requires flexibility to ensure safe service delivery.

Main duties of the job

Operational Leadership
Lead the Greenwich CMHTOP, including Admiral and Specialist Dementia Nurses. Oversee the Greenwich Memory Service, ensuring safe, responsive, and effective care.

Service Development
Promote recovery-focused, person-centred care. Strengthen integration with community teams and partners. Maintain effective care pathways, including CPA.

Workforce Management
Supervise team managers and ensure regular staff supervision. Support training, development, recruitment, and performance management in line with policy.

Performance & Quality
Monitor delivery against KPIs, CQUINs, and RTT. Analyse data, manage risks, and drive improvements. Contribute to reporting and service planning.

Finance & Resources
Manage budgets and ensure compliance. Provide financial input into planning.

Risk & Safeguarding
Ensure adherence to safety, infection control, and safeguarding. Lead incident management and risk assessments. Promote a culture of safety and learning.

Working for our organisation

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families.  This is strengthened by our new values:

• We’re Kind
• We’re Fair
• We Listen
• We Care