Job summary
- Main area
- Administrative and clerical
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-7254193
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Free London
- Town
- London
- Salary
- £31,944 - £34,937 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 17/07/2025 23:59
Employer heading

Band 4 Clinical Pathway Navigator - Breast Surgery
NHS AfC: Band 4
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
The postholder will support patients through their hospital care journey, providing the patient with
a single named point of contact who will coordinate their care.
Work as part of a team within a dedicated speciality/patient group to ensure that all administrative
functions for patients from the time of GP referral to the time of discharge are coordinated in line
with specific care pathway instructions to facilitate the smooth running of the patients’ journey.
Where a patient has multiple specialist needs, assist the patient in coordinating their pathways
to reduce multiple appointments across the Trust.
Main duties of the job
KEY WORKING RELATIONSHIPS
This involves working closely with all key members of the multi-disciplinary team within primary
and secondary care and service users relating to the specialty they cover to ensure all patients
receive a consistent and effective service.
Key contacts include:
- Consultants
- Medical, nursing and therapy teams
- Divisional and operational managers Outpatient Appointment Centre (OAC)
- Admissions team
- Diagnostics and imaging departments
- Ward administrators
- CNSs and MDT teams
- Phlebotomy and pathology
- Clinic reception and clinic nurses
- Patient navigators and clinical pathway administrators
- Clinical team PAs
- Team leaders
- GPs
Other external agencies (e.g. other hospitals, social services, police etc.)
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values.
Education and professional qualifications
Essential criteria
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent.
Desirable criteria
- Diploma level qualification or equivalent experience.
Experience
Essential criteria
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems.
Desirable criteria
- Experience of managing and prioritising own workload and working to deadlines
Skills and aptitudes
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality.
Desirable criteria
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases.
Personal qualities and attributes
Essential criteria
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude.
Others
Essential criteria
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- • Reliability – good time keeping
Desirable criteria
- Ability to work flexibly to accommodate peaks and troughs of activity.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kerry Millar
- Job title
- Clinical Pathway Manager
- Email address
- [email protected]
- Telephone number
- 0207 7794 0500
- Additional information
Ext 52389 / 37296
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