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Job summary

Main area
Cancer Performance Team
Grade
Band 3
Contract
Permanent: Full time, 37.5hours, based at the Hospital site.
Hours
  • Full time
  • Flexible working
37.5 hours per week (Full time post, based at the hospital)
Job ref
391-RFL-8052559
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
North Middlesex Hospital
Town
London
Salary
£30,630 - £32,346 per annum inclusive of HCAS
Salary period
Yearly
Closing
14/06/2026 23:59

Employer heading

NHS

Band 3 Cancer Referral and Bookings Administrator

Band 3

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1.

Click here to view our video Welcome to the Royal Free

Royal Free London NHS Foundation Trust is committed to fair and transparent recruitment and requires applicants to provide accurate information, as misleading details may affect their application or employment and may be verified in line with the Fraud Act 2006. For further information please visit https://royalfree.pagetiger.com/cuuomnr/1.

 

Job overview

This post is based in the Cancer Performance Team and full training will be provided on all aspects of managing cancer 2 week wait referrals, tracking patients through their tests and appointments to enable the team to determine if patients have cancer or not.  This is an admin based role in a busy service and would suit people who like to be busy and are interested in providing a high level of customer service to internal and external stakeholders.

Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.

 

For this role you will undertake a 22-month development programme in Business Administration within the Community Therapies Services , through work-based learning and by attending regular training sessions.  Successfully completing the training programme will lead to an Advanced Apprenticeship Level 3.

 

This position is on a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved. Please be advised if you already hold a relevant qualification in this Business Administration or Business Management at this level or higher you are not eligible to apply.

Main duties of the job

The opportunity has arisen for a full time Band 3 ,booking officer within the Cancer Performance Team at North Middlesex University Hospital NHS Trust. 

The role is administrative and will require great organisational skills and attention to detail as well as excellent communication skills.  You will regularly liaise with clinicians and admin staff.  There is a full training package accompanying this role.   You will need to be able to cope well under pressure, show initiative and work well as part of a team.

The 2ww booking officer works with the cancer services to ensure that all suspected cancer patients are booked within cancer targets and cancer pathways are mapped and followed up appropriately.  They also work closely with the Cancer Performance Manager and Service Managers in ensuring collection and management of the national cancer minimum data sets for all patients.

Previous experience of office/admin duties including Microsoft software packages such as Excel and working within the healthcare setting is essential , Careflow and Somerset .  We will require references from your current and previous employer(s). Please ensure that the reference section of your application is completed appropriately giving the address, telephone number and work email address of each of your current and previous line manager(s).  If this section is not fully completed your application may not be processed.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Knowledge and Experience

Essential criteria
  • Good working knowledge of IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
  • Experience of using patient administration systems
  • Knowledge of key patient access targets and NHS modernisation agenda Understanding of a range of work procedures and practices Understanding of double registrations
Desirable criteria
  • Working in an NHS environment
  • Minimum 2 years experience within the NHS Register

Skills and Abailities

Essential criteria
  • A Willingness to learn and committed to studies in order to achieve qualifications
  • Ability to develop effective working relationships across the organization.
  • Maintain a professional approach: Smart and presentable
  • Ability to communicate effectively and sensitively with others from a variety of backgrounds, both verbal and written
  • Demonstrate understanding re the importance of patient confidentiality and data protection
Desirable criteria
  • Experience working with Careflow/ERS/ Soliton/ Somerset

Other attriubtes

Essential criteria
  • Team member with a flexible approach to work, willing to adapt to changing situations
  • Values and respects others, treats everyone as an individual, is nonjudgmental
  • Motivated to be genuinely kind and caring
  • Helps and cooperates with colleagues
  • Motivated to make a difference in whatever way they can

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education & professional Qualification s

Essential criteria
  • Educated to first level degree or two years equivalent experience with NHS
  • Good typing skills Ability to proactively identify own training needs and identify training opportunities
Desirable criteria
  • Educated to first level degree or two years equivalent experience with NHS.

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Banafsheh Bahrami
Job title
Head of Cancer Performance
Email address
[email protected]
Telephone number
020 8887 2000
Additional information

Banafsheh Bahrami

Head of Cancer Performance

Contact telephone number: 020 8887 2000- Ext 3405

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