Job summary
- Main area
- Community Diagnostics Centre
- Grade
- NHS AfC: Band 6
- Contract
- Permanent: Weekends & Evening
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-7247515-A
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Finchley Memorial Hospital/ Wood Green
- Town
- London
- Salary
- £44,485 - £52,521 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading

Band 6 Administration Manager
NHS AfC: Band 6
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
Previous applicants do not need to apply again
This role involves developing strong working relationships and working closely with CDC Admin team leads, Admin Team NCL project teams, Service Leads and service users relating to the service specialty they cover to ensure all patients receive a consistent and effective service. This includes working with consultants, medical, nursing and therapy teams, divisional and operational managers, central appointment office, ward administrators, diagnostic and imaging departments, external agencies e.g. GPs, other hospitals, social services, police etc.
To develop knowledge and ability to provide cover for key elements of all
administration officer’s work. To develop knowledge and ability to provide Admin cover for the Senior Operations Manager in their absence.
Main duties of the job
- Manage the day to day work of the administrative team.
- Ensure that the administrative team adhere to Trust policies and standard operating procedures at all times, highlighting to senior management any situations where this is not achievable.
- Manage sickness/absence and recording of annual leave of the team, ensuring service delivery is not compromised, coordinating duty rosters of team where appropriate.
- Ensure ESR information including annual leave, sickness absence and any changes in employment contracts for the administrative team are maintained in conjunction with HR and payroll.
- Ensure an equitable allocation and distribution of workload across all teams, with staff working flexibly to accommodate the needs of the patients and the clinicians they are supporting.
- Manage the recruitment process for the appointment of new staff with support from the senior operations manager.
- Coordinate and engage in the induction of new team members across the Trust, sharing knowledge and expertise of administrative processes and functions.
- Monitor individual and team performance regularly, holding 1:1 meetings, appraisals (SDRs) according to Trust Policy and team meetings.
- With the support of the relevant manager, be responsible for conducting any investigation with regards to performance and conduct issues in line with Trust guidelines.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential criteria
- Educated to degree level or equivalent experience.
Desirable criteria
- Management qualification
Experience
Essential criteria
- To demonstrate a significant level of management in a customer service environment
- Previous experience of line managing staff in a customer service/patient facing environment
- To demonstrate evidence of service improvement
Skills and aptitudes
Essential criteria
- Ability to manage performance/capability/ sickness
- High level of organisational skills and ability to manage allocation of workload across individuals
- Flexible / adaptable
- Computer literate and experienced in using MS Office packages.
- Focused on leading an empowered team.
- Demonstrate the skills to continually improve the service
- Deal effectively with any service specific issues that arise
- Ability to deal with complaints in an appropriate manner.
- To implement new ways of working and document standard operating procedures
- Ability to balance individual needs against service needs/delivery.
- Ability to present information to an individual or group as appropriate.
- In depth knowledge of NHS PAS and EPR or similar administration system
- Good understanding of wider NHS relationships between GPs and acute hospitals
- Understanding of the requirements regarding patient confidentiality
- Understanding of best practice in customer service environments
- Understanding of Trust’s data quality requirements
- Target setting and performance monitoring
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Anila Nair
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07711023938
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